Software Engineer 1 (L2 Support)

Job Title: Software Engineer 1 (L2 Support)
Location: Remote
Shift: US Hours 

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arcadia Platform, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC

>$1B Valuation; >$500M of Capital raised since inception

What we’re looking for:

We are seeking a skilled and dedicated L2 Engineer with a minimum of 2 years of experience to provide on-call support during US hours (IST 6 PM - 4 AM / EST 8:30 AM - 6:30 PM). The primary responsibility includes monitoring our dashboards, proactively identifying issues, and raising Jira tickets for incidents requiring further attention. The L2 Engineer will be responsible for addressing any issues that demand immediate attention due to their potential business impact.Our engineering values are deeply ingrained in our culture-- you can read more about them here

What you will need:

Key Responsibilities:

• Dashboard Monitoring: Maintain a sharp and proactive approach to continuously monitor dashboards and alert systems (e.g., Datadog, Sentry) to promptly detect anomalies or potential issues.
• Incident Management: Proactively identify and escalate incidents by raising Jira tickets and categorizing issues based on urgency and business impact.
• Immediate Issue Resolution: Use strong debugging skills to diagnose and resolve high-priority issues swiftly, ensuring minimal disruption to business operations.
• Documentation: Record and document incidents, resolutions, and relevant processes to improve efficiency and support knowledge sharing.
• Collaboration: Work closely with internal teams, communicating clearly on incident details and coordinating resolutions.

Required Skills and Qualifications:

• 2+ years of experience with Python for troubleshooting, scripting, and automation.
• Strong SQL scripting skill is required
• Strong debugging and problem-solving skills to resolve technical issues efficiently.
• Demonstrated expertise in monitoring tools and alert systems like Datadog and Sentry for effective and proactive issue detection.
• Proficiency in Jira for raising, managing, and tracking tickets.
• Effective communication skills for documenting incidents and coordinating with other teams under time-sensitive conditions.

Preferred Qualifications:

• Previous experience in an on-call support role, especially in environments where downtime has critical business implications.
• Knowledge in JavaScript & Ruby on Rails for debugging and enhancing monitoring and automation capabilities.
• Knowledge of incident management best practices, including SLAs and escalation procedures.
• Experience with databases like Amazon Aurora and PostgreSQL and data warehousing technologies such as Snowflake.
• Familiarity with containerization and orchestration technologies, specifically Docker and Kubernetes, for efficient application deployment and scaling.

Benefits:

• Competitive compensation based on market standards.
• We are working on a hybrid model with remote first policy
• Apart from Fixed Base Salary potential candidates are eligible for following benefits
• Flexible Leave Policy
• The office is in the heart of the city in case you need to step in for any purpose.
• Medical Insurance (1+5 Family Members)
• We provide comprehensive coverage including accident policy and life Insurance. 
• Annual performance cycle
• Quarterly team engagement activities and rewards & recognitions
• L&D programs to foster professional growth
• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.