As a Software Development Manager, you will lead the Zookeepers engineering team within RADIXX Engineering, the infrastructure backbone of RADIXX. The team is responsible for production stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will provide leadership and direction for a multi-disciplinary team while helping shape the strategy, operations, and continued evolution of our technology organization.
This role operates in a hybrid capacity, with team members onsite 2 days per week (8 days per month).
Why this role matters
The Zookeepers team plays a critical role in ensuring the reliability, security, and scalability of the RADIXX platform. As Software Development Manager, you will help balance operational excellence with strategic delivery, enabling engineering teams across the organization to build and deploy software with confidence. By leading the team responsible for infrastructure health, delivery automation, and production stability, you will directly influence the quality, performance, and resilience of solutions that support customers around the world.
In this role
You manage all activities of the Zookeepers engineering team, including SREs, Developers, and dotted-line DevOps and QA functions. You plan and organize work, ensure adequate staffing and resources, and maintain delivery schedules that support production stability and customer satisfaction.
You manage staff by assigning work, monitoring activities, evaluating performance, administering employment actions, providing coaching and guidance, and supporting professional development and growth across the team.
You support development of team budgets, operating policies, and procedures, and coordinate work with outside vendors and contractors where applicable.
You triage and prioritize inbound requests from across the organization, including security initiatives, high-priority defects, AWS infrastructure requests, and compliance activities, ensuring the team remains focused on its core responsibilities.
You identify and implement strategies and operational efficiencies that enhance engineering reliability, delivery velocity, and internal customer experience while aligning team activities with RADIXX business objectives and engineering standards.
You communicate and collaborate with Product, Security, Infrastructure, and other engineering teams to coordinate work, resolve cross-functional issues, and support new and ongoing initiatives.
You lead and contribute to process improvements based on business needs and evaluation of existing procedures. You leverage data, metrics, and system tools to drive efficiency, maximize reliability, and promote a culture of continuous improvement and delivery automation.
You identify problems, obstacles, and opportunities and proactively act to address them, including managing escalated and critical production issues.
You prepare reports and analyses that summarize team activities, production stability, delivery outcomes, and key operational metrics, communicating results to peer groups and senior leadership.
What you need to succeed
Leadership & Management skills
Bachelor's degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
5-7+ years of people management experience in a software engineering environment with demonstrated leadership success
Ability to organize, prioritize, and direct work across a multi-discipline team including SRE, Development, QA, and DevOps functions
Experience managing dotted-line or matrix reporting relationships
Ability to manage escalated and critical issues calmly and decisively
Technical & Domain Knowledge
General knowledge of software engineering operations, including infrastructure, delivery pipelines, and production support environments
Familiarity with AWS infrastructure, security compliance programs, and SRE or platform engineering practices preferred
Working knowledge of Java, C#, React, and Angular. While hands-on development is not required, you must be able to engage meaningfully with developers and technical leads on architecture, technical trade-offs, and delivery risks
Awareness of AI/ML trends and tooling as applied to software engineering, including AI-assisted development, automation opportunities, and responsible adoption within engineering workflows
Stakeholder & Communication Skills
Excellent stakeholder management and relationship-building skills with the ability to effectively partner across product and engineering organizations
Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa
Ability to manage expectations, communicate trade-offs clearly, and appropriately challenge decisions when needed
Problem Solving & Operations
Strong reasoning, analytical, and problem-solving skills with the ability to identify root causes, resolve issues, and recommend improvements
Project management skills with the ability to track capacity, commitments, and delivery metrics across multiple workstreams
Proficiency with Microsoft Office and standard engineering collaboration tools
What you can expect from us
Salary: $150,000 per year with flexibility based on experience
Opportunity for annual cash bonus and merit increase
Health, Dental, and Vision benefits starting Day One
5% matching 401(k)
Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more
Why IDEXX
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- 5-7+ years people management experience in a software engineering environment
- Experience organizing and directing work across multi-discipline teams (SRE, development, QA, DevOps)
- Experience managing dotted-line or matrix reporting relationships
- Working knowledge of Java, C#, React, and Angular
- Familiarity with AWS infrastructure, security compliance programs, or SRE/platform engineering practices
- Awareness of AI/ML trends and tooling as they apply to software engineering
- Strong stakeholder management, verbal and written communication skills
- Project management skills to track capacity, commitments, and delivery metrics
- Proficiency with Microsoft Office and standard engineering collaboration tools
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage includes multiple medical options, dental and vision, and robust add‑ons such as mental‑health support, virtual care, and specialty navigation programs. Feedback suggests these elements, often available from day one, are broadly seen as comprehensive and valuable.
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Retirement Support — Retirement offerings feature a 401(k) with a dollar‑for‑dollar match on the first 5% after six months. Feedback suggests this consistent match is a notable anchor of total rewards.
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Leave & Time Off Breadth — Time off includes accrued PTO, paid holidays, and paid parental leave with adoption assistance. Feedback suggests this structure, alongside supportive family programs, contributes meaningfully to work‑life support.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
