Software Development Engineering - Advisor II

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Job Title

Software Development Engineering - Advisor II

About your role:

As a Software Development Engineering, also known as Token Service Provision Support leader, you will lead detection and troubleshooting of issues that affect normal operations of our TSP services across multiple platforms and application: Trust Service Manager (TSM), Instant Digital Issuance (IDI), Push Provisioning and CardInk; this includes deploying and maintaining Windows clusters, adding and removing application Web Services, and keeping a track of all the running Windows and application batch jobs. 

What you’ll do:

• Configure Windows Administration and troubleshoot issues to make sensitive/critical configuration changes to the Windows environment
• Participate in 24x7 on-call rotation to address Service Point escalated issues impacting Financial Institutions, token provisioning, transaction processing, and access to Payments surrounds that leverages the TSP environment
• Create application monitoring scripts and automate alerts to inform technical and product teams of problems
• Engage on deliverables in progress: providing feedback, gathering information for research/validation, ensuring AppOps has all artifacts and information required to support production
• Support Switch systems maintenance events and escalation or assistance requests from other business units in support of One Fiserv and recommend performance & infrastructure capacity improvements as well as enhancements to existing scripts and utilities in use
• Work with Change Management/Release Managers on the evaluation of change events and in planning work items for production deployment
• Participate in code and infrastructure patch installations or fallbacks. Validate systems are operating as they should, following a completed installation of new code or patches to the environment
• Document install and new defects, and assign severity to the problem that occurred, and work with various teams to determine root cause and work with offshore associates to assume the same

Experience you’ll need to have:

• 7+ years of experience in Windows administration and development
• 7+ years of experience in technical experience with Windows, Security/HSM hardware, Windows Systems/Administration experience
• Knowledge of certificate management and provisioning in Azure or AWS
• Experience with Lean / Agile development methodologies and Oracle, Shell and Perl scripting
• This position necessitates around the clock coverage via a follow-the-sun model which includes participating in a rotating on-call schedule
• Education: Bachelor’s degree in computer science/information systems, or equivalent

Experience that would be great to have:

• Proficient in Linux commands and administration
• Certifications: Plastic certification is a plus, Knowledge of ITIL production support best practices

Salary Range

$124,300.00 - $213,100.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.