We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary- Manage incident processes to quickly resolve production issues and reduce business impact
- Partner with cross-functional teams to identify root causes and improve system stability
- Monitor system health and proactively address performance risks
- Implement automation tools to increase efficiency and reduce manual errors
- Lead post-incident reviews and implement preventive solutions
- Build strong relationships with business stakeholders for effective collaboration
- Prioritize support work based on urgency and business impact
- Maintain clear documentation of procedures, fixes, and system configurations
- 3 - 5 years of software engineering experience, with at least 3 years in a production support, platform
- High-level proficiency in Java for backend service development and troubleshooting
- Strong experience for API development, scripting, and tooling
- Experience with Python and PostgresSQL
- Hands-on experience building or maintaining React applications used in operational or internal tooling contexts
- Proven cloud experience on Microsoft Azure and/or Google Cloud Platform (GCP), including managed services, IAM, and networking
- Strong command of observability tooling ( Grafana, Splunk, or equivalent)
- Experience with distributed systems, microservices architecture, and event-driven patterns
- Demonstrated ability to lead major incidents end-to-end and facilitate post-mortems
- Excellent written and verbal communication skills; comfort presenting to technical and non-technical audiences
- Experience with GCP services: GKE, Cloud Pub/Sub, BigQuery, Cloud Operations Suite
- Experience with Azure-specific services: AKS, Azure Monitor
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Bachelor's degree preferred/specialized training/relevant professional qualification.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3 - 5 years of software engineering experience, with at least 3 years in a production support or platform role
- High-level proficiency in Java for backend service development and troubleshooting
- Strong experience in API development, scripting, and tooling
- Experience with Python and PostgreSQL
- Hands-on experience building or maintaining React applications used in operational or internal tooling contexts
- Proven cloud experience on Microsoft Azure and/or Google Cloud Platform (GCP), including managed services, IAM, and networking
- Strong command of observability tooling (Grafana, Splunk, or equivalent)
- Experience with distributed systems, microservices architecture, and event-driven patterns
- Demonstrated ability to lead major incidents end-to-end and facilitate post-mortems
- Excellent written and verbal communication skills; comfort presenting to technical and non-technical audiences
- Experience with GCP services: GKE, Cloud Pub/Sub, BigQuery, Cloud Operations Suite
- Experience with Azure-specific services: AKS, Azure Monitor
- Adept at problem solving and decision making
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others)
- Adept at execution and delivery (planning, delivering, and supporting)
- Adept at business intelligence
- Bachelor's degree preferred or specialized training/relevant professional qualification
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
