Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Software Development Engineer is a seasoned subject matter expert, tasked with participating in designing, developing, and testing software systems, modules, or applications for software enhancements and new products including cloud-based or internet-related tools.
This role is accountable for participating in detailed design for certain modules/sub-systems, doing prototype for multi-vendor infrastructure, and showcasing it internally or externally to clients.
This role designs and develops functionality in a micro-services environment working with APIs, telemetry data, and running ML/AI algorithms on it, working with both structured and unstructured data.
- Designs and develops solutions and functionality that drives the growth of business.
- Accountable for writing and testing code.
- Accountable for execution of automated testing.
- Contributes to software deployment.
- Works across multiple teams to deliver software components while working in collaboration with the product team.
- Contributes to the integration and building of solutions through automation and coding, using 3rd party software.
- Creates, crafts and debugs large scale distributed systems.
- Contributes to writing, updating and maintaining the technical program, end-user documentation, and operational procedures.
- Accountable for refactoring code.
- Works across multiple teams to review code written by other developers.
- Performs any other related task as required.
- 4 to 8 Yrs of Experience in Software Development in ServiceNow Modules based development and alteast 4 yrs of ServiceNow based development.
- Should have fair idea about all ITSM modules with good hands-on experience in at least below.1. Incident Management 2. Change Management 3. Problem Management 4. Request Management 5. Configuration Management 6. Knowledge Management 7. Agent & NOW Mobile app customization
- Good knowledge if not working experience) in 1. AMDB 2. Release Management 3. Survey Management 4. Agile 2.05. Virtual Agent 6. Artificial Intelligence 7. Machine Learning 8. Agent Workspace 9. Walk-up experience
- Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-directional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, SolarWinds, TrueSight etc.)
- Should have done/managed instance upgrades. Should have good working experience on Domain Separated instance,.Should have interacted with ServiceNow via HI on case-by-case basis
- Should have strong working expereince on ServiceNow Components like 1. Workflows 2. Flow designer 3. Service Portal 4. Integration Hub 5. Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc.
- Seasoned experience in Agile and Lean methodologies, Continuous Delivery / DevOps, Analytics / data-driven processes.
- Seasoned experience in software development Life Cycle with Strong Analytical skills.
- Bachelor's degree or equivalent in Computer Science, Engineering or a related field.
- Microsoft Certified Azure Fundamentals preferred.
- Relevant agile certifications preferred.
- Seasoned experience working with geo-distributed teams through innovation, bootstrapping, pilot, and production phases with multiple stakeholders to the highest levels of quality and performance
- Seasoned experience with tools across full software delivery lifecycle, for example, IDE, source control, CI, test, mocking, work tracking, defect management.
- Seasoned experience in Agile and Lean methodologies, Continuous Delivery / DevOps, Analytics / data-driven processes.
- Seasoned proficiency in working with large data sets and ability to apply proper ML/AI algorithms.
- Seasoned experience in developing micro-services and RESTful APIs.
- Seasoned experience in software development.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- 4 to 8 years of software development experience, including at least 4 years of ServiceNow development
- Hands-on experience with ServiceNow ITSM modules, including Incident, Change, Problem, Request, Configuration, and Knowledge Management
- Experience customizing Agent and NOW Mobile applications
- Strong ServiceNow integration experience, including bidirectional ITSM integrations and integrations with tools such as Splunk, Netcool, SolarWinds, TrueSight, and CMDB platforms
- Experience managing ServiceNow instance upgrades, domain-separated instances, and ServiceNow HI cases
- Strong experience with ServiceNow Workflows, Flow Designer, Service Portal, Integration Hub, Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, and ACLs
- Experience with Agile and Lean methodologies, Continuous Delivery, DevOps, analytics, and data-driven processes
- Experience developing microservices and RESTful APIs
- Experience working with large datasets and applying ML/AI algorithms
- Experience across the full software development lifecycle, including source control, CI, testing, mocking, work tracking, and defect management
- Bachelor's degree or equivalent in Computer Science, Engineering, or a related field
- Microsoft Certified Azure Fundamentals
- Relevant Agile certifications
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
