LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.
You will:
- You will be responsible for ensuring the highest standards of quality assurance automation for our most central and high-traffic UI group, critical to our operations.
- Design and implement automation systems for various software applications, enhancing efficiency and reducing manual intervention
- Develop and maintain advanced automation frameworks that support new or enhanced features across different software environments
- Create and manage detailed automation strategies and scripts, using your knowledge of open-source tools
- Spearhead the automation of processes and tasks across multiple platforms and technologies to improve deployment cycles and product quality
- Work closely with development teams to integrate automation processes seamlessly into the development lifecycle
- Diagnose issues and refine automation systems to ensure robustness and scalability
- Develop expertise in continuous integration and continuous delivery (CI/CD) systems and advocate for best practices in automation across the team
- Keep up to date with emerging automation tools, strategies, and best practices.
You have:
- Minimum of five years of experience in QA automation engineering or related fields
- Proven expertise in designing, developing, and maintaining automation frameworks and systems (UI interfaces and API-based applications).
- Strong programming skills
- Experience with CI/CD methodologies and tools, with a focus on automation best practices
- Experience in developing and executing automation scripts to enhance system performance and resilience.
- Ability to work collaboratively in an Agile/Scrum environment.
- Some of the good-to-have qualifications
Some of the technologies we're using:
- Automation tools: Cypress, Nightwatch, Selenium
- CI/CD: GitLab
- Programming Languages: Java, JavaScript, TypeScript
- Frameworks: Spring, Spring Boot
- Microservices, event-driven architecture
- GCP, AWS, and On-Premises infrastructure (Hybrid)
- Vault, OAuth2.0 Provider and much more
Benefits:
- Health: Medical, Dental, and Vision
- Time away: Vacation and Holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
Top Skills
What We Do
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Why Work With Us
We build warmth into our work and our workplace by making all people feel seen, valued, and heard.
Dream Big, Help Others, Pursue Expertise and Own It. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,000 employees.
Gallery
