- Strong knowledge and experience of CA-7, OPC/TWS/IZWS along with other Mainframe monitoring tools.
- Sound experience in COBOL, JCL, VSAM, DB2 & CA-7 is mandatory.
Excellent understanding of Mainframe Batch Processes, Batch Monitoring, SLA Management & experience in handling critical production issues. - Experience in monitoring batch jobs, critical streams, SLA adherence, fixing Mainframe Batch job abends, Identifying and troubleshooting late jobs, streams, escalating critical issues, leading and representing your team critical incident calls is expected from this role.
- Experience supporting in a 24x7 model is mandatory.
- Good experience in Analyzing, fixing, escalating critical batch abends.
- Excellent understanding of entire development process, including specification, Coding, documentation, and quality assurance.
- Knowledge in software development methodologies/processes, design, implementation, and documentation.
- Excellent communications and interpersonal skills.
- Ability to work independently while participating in team collaboration
- Ability to work under pressure and meet stringent deadlines
- Proficient analytical and problem-solving skills
- Ability to support 24x7 on call rotation.
- Ability to learn new programing languages as necessary.
- Ability to work effectively and efficiently in a fast-paced, ever-changing team environment
- This position may involve periodic weekend support to ensure operational continuity and successful delivery of business-critical initiatives. Flexibility to work outside standard business hours when necessary is expected.
- The position may be based out of Hyd or BLR. At any point, You may be asked to work from any of these 2 locations either for training or as permanent work location.
- Ability to read, write, speak, and understand the English language in a business environment.
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
Skills Required
- Strong knowledge and experience with CA-7, OPC/TWS/IZWS, and other mainframe monitoring tools
- Experience with COBOL, JCL, VSAM, DB2, and CA-7
- Understanding of mainframe batch processes, batch monitoring, and SLA management
- Experience handling critical production issues
- Experience monitoring batch jobs and critical streams
- Experience fixing mainframe batch job abends and troubleshooting late jobs and streams
- Experience escalating critical issues and leading or representing teams on critical incident calls
- Experience supporting a 24x7 operating model
- Understanding of the software development process, including specification, coding, documentation, and quality assurance
- Knowledge of software development methodologies, design, implementation, and documentation
- Excellent English communication and interpersonal skills
- Ability to work independently and collaboratively
- Ability to work under pressure and meet stringent deadlines
- Proficient analytical and problem-solving skills
- Ability to support a 24x7 on-call rotation
- Ability to learn new programming languages as necessary
- Ability to work effectively in a fast-paced, changing environment
- Availability for periodic weekend and nonstandard-hours support
- Ability to work from Hyderabad or Bengaluru as required
CSG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSG and has not been reviewed or approved by CSG.
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Flexible Benefits — A remote‑first, work‑from‑anywhere approach and paid volunteer time off are emphasized as core parts of the package. This flexibility is highlighted alongside standard health coverage and time‑off offerings.
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Leave & Time Off Breadth — Unlimited or generous PTO, paid holidays, separate sick time, and parental leave are described as standout elements, with mentions of an optional PTO buyback in some cases. These practices position time off as a notable strength.
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Retirement Support — A 401(k) with company match and immediate vesting is presented as a strong component of the package. This supports longer‑term financial security for employees.
CSG Insights
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey. That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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