Software Development Engineer II

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Full Stack Software Engineer, you will play a key role in the end-to-end development of software applications, including AI-powered features and integrations. You will work in cross-functional teams to build intuitive user experiences, robust APIs, and cloud-native services, while maintaining a strong focus on quality, performance, and maintainability

This role is ideal for engineers who are solid full-stack contributors and are comfortable integrating AI services, APIs, or models into production systems, even if they are not ML specialists.

We are looking for a Software Development Engineer II who will be:

End-to-End Development
· Design, develop, test, and maintain software applications from concept through production.
· Build features that enhance user experience and product capabilities.
· Collaborate with product managers, designers, and stakeholders to understand requirements and translate them into technical solutions.

Front-End Development
· Implement responsive, accessible, and intuitive user interfaces using HTML, CSS, and modern JavaScript frameworks (React, Angular, Vue, or similar).
· Optimize applications for performance, scalability, and usability.
· Integrate front-end applications with APIs and AI-powered services.

Back-End Development
· Design and implement APIs (REST, GraphQL, event-driven) to support front-end and system integrations.
· Develop server-side logic using modern frameworks and design patterns (OOP, functional programming, microservices).
· Integrate external services, including AI/ML APIs, LLM-based services, or internal AI platforms.

Database & Data Management
· Design, create, and maintain data models using SQL and/or NoSQL databases.
· Ensure efficient data storage, retrieval, and consistency aligned with application needs.
· Support data flows that enable analytics and AI-driven features.

Testing & Quality Assurance
· Write unit, integration, and/or behavioral tests (TDD/BDD) to ensure code reliability and stability.
· Collaborate with QA teams to identify, troubleshoot, and resolve defects and performance issues.
· Participate in maintaining high engineering quality standards.

Version Control, CI/CD & Deployment
· Use Git-based workflows for source control and collaboration.
· Contribute to CI/CD pipelines for automated testing, building, and deployment.
· Support deployments in cloud environments and troubleshoot production issues when needed.

Security, Performance & Optimization
· Apply security best practices to protect applications, APIs, and user data.
· Identify and address performance bottlenecks and scalability concerns.
· Follow secure coding and data-handling standards, especially when working with AI-powered features.

Collaboration & Engineering Culture Participate in code reviews and provide constructive feedback.
· Collaborate effectively within cross-functional and distributed teams.
· Contribute to documentation, technical discussions, and continuous improvement initiatives

Is this opportunity right for you? We are looking for candidates who have:

· 2–3 years of professional experience as a Software Engineer, Full Stack Developer, or similar role.
· Strong proficiency in both front-end and back-end development.
· Hands-on experience with at least one modern JavaScript framework (React, Angular, Vue, etc.).
· Solid understanding of API design, application architecture, and software design patterns.
· Experience working with SQL and/or NoSQL databases and data modeling.
· Familiarity with Git, code reviews, and CI/CD pipelines.
· Strong problem-solving skills and ability to work both independently and in a team.
· Good communication skills and a collaborative mindset.
· Proactive, curious, and eager to learn new technologies.

AI & Modern Engineering (Required / Strong Plus)
· Experience integrating AI/ML services or APIs into applications (e.g., LLMs, recommendation engines, NLP, chatbots, analytics).
· Familiarity with AI-enabled workflows, such as calling inference endpoints, handling prompts/responses, or integrating AI outputs into user experiences.
· Understanding of data flows, observability, and reliability considerations when working with AI-powered systems.

· Ability to collaborate effectively with Data Science, ML, or AI Platform teams.

Nice to Have
· Exposure to cloud platforms (AWS, Azure, or GCP).
· Experience with containerization or serverless architectures.
· Familiarity with AI concepts such as embeddings, model inference, prompt engineering, or evaluation (high-level understanding is sufficient).
· Experience working on customer-facing products or large-scale enterprise systems.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (https://www.csgi.com/careers/)

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.