Job Description:
The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers' experience in getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers' frictionless access to Remitly agents.As a Fullstack Software Engineer II, you will build a new cutting-edge Customer Success platform to replace legacy CRM applications. This is a high-visibility role and perfect for someone passionate about making a significant impact and eager to take on responsibilities. You will be responsible for workflows that immediately impacts our customer and agent experience and will work in tandem with world class Product, UX, QA and other engineering teams.
You Will:
Collaborate with product managers, designers, and backend engineers to understand requirements and translate them into scalable, high-quality software solutions.
Design and implement responsive user interfaces that enhance usability and deliver a seamless user experience for internal and external Remitly Customers.
Design and implement solutions for ambiguous and complex problems using multiple full stack technologies (TypeScript, React, Java/Kotlin, Go)
Participate in code reviews, provide constructive feedback, and collaborate with team members to maintain code quality and standards.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
You will report to an Engineering Manager in Customer Success Technology team
You Have:
Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
6+ years of experience in software engineering, with a focus on frontend development for web applications.
Professional experience with one of the following programming languages: TypeScript, JavaScript, Kotlin, Java, Go.
Understanding of RESTful APIs and asynchronous programming concepts
Exposure to DevOps practices and CI/CD pipelines
Compensation Details. The starting base salary range for this position is $112,000-$140,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What the Team is Saying
What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a global team, we are connected through our customers, and vision – not our location. Our employees can live and work with flexibility, while prioritizing in-person touchpoints to come together for moments that matter.
