Software Development Engineer 4

About RingCX:

• RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.

• Collaborate with senior engineers and product managers to understand requirements and contribute to the design and development of backend and frontend features.

• Implement high-quality code for digital channels using Ruby on Rails, ReactJS or Rails ERB.

• Build and maintain scalable services interacting with MongoDB, Redis, Sidekiq, and Memcached.

• Develop and support real-time communication features using Faye Server (WebSockets).

• Participate in code reviews, automated testing, and deployments using tools like RSpec, Capybara, and Selenium.

• Contribute to CI/CD workflows and containerized deployments using Docker, Kubernetes, AWS, Jenkins, and ArgoCD.

• Support development best practices and actively participate in Agile/Scrum rituals.

• Work in a distributed team spanning across multiple time zones

• Effectively communicate and collaborate on design and technology with management and other engineering teams

• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent.

• 10+ years of hands-on software development experience in Ruby on Rails 

• Solid frontend development skills with experience in Rails ERB or ReactJS

• Familiarity with backend systems leveraging MongoDB, Redis, and background jobs with Sidekiq.

• Exposure to automation and testing tools such as RSpec, Capybara, or Selenium.

• Experience with modern DevOps tools and practices: Docker, Kubernetes, AWS, Jenkins, ArgoCD.

• Strong analytical and problem-solving abilities and a passion for building scalable applications.

• Good understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles

• Experience with at least one public cloud platform, preferably with AWS

• Prior exposure to Contact Center or Telecommunications systems

What we offer: 

• Mediclaim Benefits

• Paid Holidays

• Casual/Sick Leave

• Privilege Leave

• Bereavement Leave

• Maternity Leave

• Paternity Leave

• Wellness Coaching

• Employee Referral Bonus

• Professional Development Allowances

• Night Shift Allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.