Who we are
At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.
3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.
We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.
If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do
Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!
3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!
A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
General Job Details:
Position Name: Software Developer
Experience: 2-6 years in software development
Job Type: Full-Time
Location: Sector-142, Noida
Number of hires for this role: 02
Position Summary:
We are seeking a talented Software Developer with strong expertise in C/C++/Golang and SIP protocol to join our team. You will work on building and maintaining real-time communication systems, contributing to robust VoIP solutions that power our telecommunications infrastructure.
Key Responsibilities:
- Design, develop, and maintain VoIP applications and services using C/C++/Golang.
- Implement and optimize SIP-based communication systems.
- Troubleshoot and resolve issues in real-time communication infrastructure.
- Collaborate with cross-functional teams to deliver high-quality solutions.
- Write clean, maintainable, and well-documented code.
- Participate in code reviews and contribute to technical discussions.
- Stay updated with latest trends in VoIP and real-time communications.
Core Technical Skills:
- Strong proficiency in C/C++ and/or Golang.
- Solid understanding of SIP (Session Initiation Protocol) and its implementation in production systems.
- Experience with VoIP architectures and real-time communication protocols (RTP/RTCP).
- Knowledge of network programming, socket programming, and multi-threaded applications.
- Familiarity with Linux/Unix environments.
- Passion for diving deep into all things backend - SIP, RTP, WebRTC, C, Golang, linux kernel modules, eBPF.
Problem-Solving & Design:
- Ability to debug complex issues in distributed systems.
- Experience with performance optimization and scalability considerations.
- Strong understanding of software design patterns and best practices.
Good to Have:
- Hands-on experience with FreeSWITCH, OpenSIPS, or PJSIP or Janus
- Knowledge of WebRTC protocols and implementation
- Experience with cloud platforms (preferably AWS)
- Knowledge of containerization technologies (Docker, Kubernetes)
- Understanding of database systems (MySQL, PostgreSQL, Redis)
- Experience with speech recognition or text-to-speech integrations
- Contributions to open-source VoIP projects
Benefits:
- Flexible Working Hours.
- Hybrid Working Style.
- Personal Accidental Insurance.
- Health Insurance to Self, Spouse and two kids.
- 5 days working week.
3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.
Top Skills
What We Do
3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.
