Everforth ECS is seeking a Software Developer to work in the ServiceNow platform, onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This position can be authorized for a hybrid work schedule. This entails 4-days per week working onsite at the Postal MTCS in Norman, OK and one day per week work from home (WFH). In this role, you will support our internal ServiceNow instance and Customer Portals, and facilitate internal ServiceNow development, implementations and delivery goals.
As a ServiceNow Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration.
Please Note:This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.
Responsibilities include:
- Maintain the health, performance, and reliability of the ServiceNow platform for our USPS customer.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
- Must be able to obtain Public Trust Clearance.
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least 3 years of experience in Software Development, System Administration, or a related technical field.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
- Hands-on software development experience creating custom workflows, scripts, portals, and system integrations (preferably with the ServiceNow platform).
- Proficient in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Ability to implement and maintain automated processes and workflows.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Note: To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check.
Skills Required
- Ability to obtain a USPS Public Trust background clearance
- U.S. Citizenship or permanent resident status
- Bachelor's degree in computer science, information systems, or a related discipline
- At least 3 years of experience in software development, system administration, or a related technical field
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps
- Prior experience supporting government agencies or contracts
- Hands-on experience creating custom workflows, scripts, portals, and system integrations
- Experience managing and administering ServiceNow, including configuration, upgrades, and technical troubleshooting
- Strong knowledge of ITIL frameworks and ITSM best practices
- Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS
- Ability to implement and maintain automated processes and workflows
- Strong organizational, analytical, interpersonal, communication, and problem-solving skills
- Experience providing user training and technical documentation
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
-
Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
-
Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
-
Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
