The Senior Software Developer, Support works closely with cross-functional teams to lead the investigation, design, and delivery of solutions for complex client-reported issues and platform enhancements within the Smile Digital Health platform. This role plays a critical part in maintaining highly reliable healthcare systems used in production environments, while driving technical excellence, mentoring team members, and contributing to the long-term stability and scalability of the platform.
This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position may include an on-call rotation for complex Tier 2 issue support.
Responsiblities
- Lead the investigation and resolution of complex production issues impacting healthcare clients.
- Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
- Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
- Escalate high risk and complex client issues to leaders, as appropriate.
- Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection.
- Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform.
- Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues.
- Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments.
- Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
- Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability.
- Conduct thorough code reviews and forensic log analysis isolate intermittent or hard-to-reproduce bugs.
- Participate in code reviews, ensuring adherence to engineering best practices and coding standards.
Requirements:
- 6+ years of professional software development experience. Experience in the healthcare and/or technology industry, preferred.
- Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience.
- Demonstrated experience and expertise with Java, Spring, SQL, Git, and distributed systems.
- Proven experience troubleshooting and resolving critical issues in complex production environments.
- Strong client relationship building skills and abilities to understand client objectives and goals, complex challenges and provide a clear path to resolution.
- Strong understanding of software architecture, design patterns, scalability, and maintainability principles.
- Experience leading technical initiatives and driving projects from requirements through delivery.
- Ability to analyze ambiguous problems, assess risk, and make sound technical decisions independently.
- Strong experience with debugging, observability, logging, and monitoring tools.
- Excellent communication and collaboration skills, with the ability to collaborate effectively across technical and non-technical teams.
- Demonstrated mentorship and technical leadership experience.
- Experience working in healthcare technology, HL7, or FHIR is considered an asset.
Skills Required
- 6+ years of professional software development experience
- Post-secondary education in Computer Science, Engineering, Mathematics, or related field, or equivalent experience
- Demonstrated experience with Java
- Experience with Spring framework
- Experience with SQL and database inspection
- Experience with Git
- Experience with distributed systems
- Proven experience troubleshooting and resolving critical production issues
- Strong understanding of software architecture, design patterns, scalability, and maintainability
- Experience leading technical initiatives and driving projects from requirements through delivery
- Strong experience with debugging, observability, logging, and monitoring tools
- Excellent communication, collaboration, mentorship, and technical leadership experience
- Experience in the healthcare and/or technology industry
- Experience working with healthcare interoperability standards (HL7 or FHIR)
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
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