Software Developer Intern (12-16 Month Term)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Software Developer Intern (Recording Team)

Do you want to be part of a fast-paced and innovative team where your work and ideas will impact more than 70 billion customer interactions in over 100 countries each year through the power of the cloud and AI? 
 
Genesys is looking for top talent that is dedicated to learning and contributing to continued innovation in product areas that provide solutions for recording and quality management of call center agents’ interactions. It will be a fast-paced environment that supports continuous change, innovation and experimentation. You will have opportunities to develop high-quality, cloud-native products using microservice and serverless design. 
 
We have hired interns for well over a decade.  As part of this tradition, you will be a key member of our team, learning all aspects of the development cycle including design, implementation, testing, bug fixing and automation.  There is no limit to what you can accomplish in the internship. 

Those interested in this role must work 2 days a week in our Toronto office located at 5200 Yonge Street. The application must include your academic transcript.

Responsibilities: 
•    Design and develop high-quality software collaboratively through its entire lifecycle 
•    Deliver resilient, scalable and maintainable cloud applications built on top of AWS infrastructure
•    Explore innovative technologies to support continuous improvement 
•    Sustain quality by demonstrating ownership in your work 

Qualifications: 
•    Enrolled in computer science, computer engineering, or related disciplines 
•    Experience with Java or Python programming (or similar languages)
•    Interest in solving technical software problems
•    Solid communication skills 
•    Dedicated team player who enjoys collaborating with others 
 
Technology Stack:
•    Backend: Java, Spring Boot, Python.
•    Amazon Web Services: EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, SQS, Kafka, Redis. 

About Us:  
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.  
  
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. 

We offer competitive salary, flexible work hours, and a great work environment (in office and remotely).  Don’t miss out on this opportunity to develop a rewarding career and be part of a fun, ever-changing work environment.   

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.