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The Role
Serve as the primary technical liaison for clients, troubleshoot and resolve complex incidents, develop scripts and SQL for ETL automation, manage release rollouts, and respond to high-tier support tickets. Coordinate escalations, perform root cause analysis, and communicate technical status to stakeholders.
Summary Generated by Built In
Summary
As a Software Developer on the team, you will be the primary technical liaison for key client stakeholders, ensuring the smooth operation and adoption of our tools and platforms. You'll leverage your technical expertise in SQL, Python (good-to-have but not mandatory), Java (good-to-have but not mandatory) and API interaction to resolve complex issues, automate processes, and coordinate releases, directly impacting client success and program efficiency.
As a Software Developer on the team, you will be the primary technical liaison for key client stakeholders, ensuring the smooth operation and adoption of our tools and platforms. You'll leverage your technical expertise in SQL, Python (good-to-have but not mandatory), Java (good-to-have but not mandatory) and API interaction to resolve complex issues, automate processes, and coordinate releases, directly impacting client success and program efficiency.
Core Responsibilities
- Act as the primary technical point of contact for client stakeholders to gather requirements and provide updates on technical resolutions.
- Develop and maintain scripts using Python or Java and SQL queries to automate data extraction, transformation, and loading (ETL) processes, improving data accuracy .
- Incident & Bug Management: Lead the end-to-end process for technical issues—from initial debugging and reproducibility testing to escalating critical bugs (latency, tool failures) based on established impact thresholds.
- Release Coordination: Manage the rollout of tool updates and new features, ensuring seamless integration and minimal disruption to operations.
- Operational Support: Respond to high-tier technical support tickets, performing deep-dive analysis to resolve complex issues in a timely and clear manner.
Required Skills & Qualifications
- Experience: 3-5 years in a technical support, DevOps, or mid-level development role.
- Development Stack: SQL (data extraction and analysis)
- API: Strong experience interacting with web services via HTTP verbs (GET, POST, etc.), managing secure API authentication, and handling JSON data structures. Should be able to read execute API Connects but not required to build API connects
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Analytical Mindset: Strong analytical and troubleshooting skills, with a methodical approach to root cause analysis.
- 100% on-site: The work mode is 100% on-site with no flexibility of hybrid or remote arrangements. The location would be Hyderabad, India.
- Work Flexibility: Ability to work independently and manage multiple priorities in a fast-paced environment, including availability for weekend shifts (typically 1–2 days per month) and on all major public holidays.
Skills Required
- 3-5 years in technical support, DevOps, or mid-level development role
- Proficient in SQL for data extraction and analysis
- Strong experience interacting with web services (HTTP verbs), secure API authentication, and handling JSON
- Ability to read and execute API Connects
- Experience with incident and bug management, debugging, reproducibility testing, and escalation
- Experience coordinating releases and managing rollouts of tool updates
- Excellent verbal and written communication skills
- Strong analytical and troubleshooting skills with methodical root cause analysis
- 100% on-site in Hyderabad, India (no hybrid or remote)
- Availability for weekend shifts (typically 1-2 days per month) and all major public holidays
- Experience scripting in Python or Java
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The Company
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
