Join Our Team as a Software Deployment Specialist at Minitab!
Are you passionate about technology, customer success, and making an impact? Minitab is looking for a Software Deployment Specialist to help our customers successfully implement and maximize the benefits of Minitab Connect and Real-Time SPC. If you enjoy working with cutting-edge software, leading deployment projects, and providing top-tier customer education, this role is for you!
What You'll Do:- Deploy and configure Minitab Connect/Real-Time SPC for customers, ensuring seamless onboarding.
- Deliver training sessions to educate users on best practices and effective utilization.
- Support customers by troubleshooting, resolving issues, and optimizing their experience.
- Collaborate cross-functionally with Marketing, Sales, Engineering, and Support teams to enhance customer success.
- Develop and refine technical documentation, product guides, and training materials.
- Analyze and improve deployment processes to enhance efficiency and customer satisfaction.
- 1-3 years of experience in software implementation, professional services, or customer success (preferably for an enterprise SaaS product).
- Technical knowledge of programming languages like MySQL, JavaScript, PHP, or experience with APIs is a plus.
- Strong problem-solving skills and the ability to think analytically.
- Excellent communication and interpersonal skills to engage with customers effectively.
- Bachelor’s degree in Computer Science or a related technical field (or equivalent work experience).
- Ability to travel occasionally to customer sites, industry events, and conferences.
- Fluency in Japanese and English language is required, additional languages is a plus.
At Minitab, we foster a collaborative environment where innovation, customer focus, and professional growth are at the heart of everything we do. You’ll have the opportunity to work with a talented team, impact global customers, and advance your career in a dynamic, fast-paced setting.
Ready to take the next step? Apply today and be part of a team that’s shaping the future of data analytics and business intelligence!
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What We Do
Minitab helps companies and institutions spot trends, solve problems and discover valuable insights in data by delivering a comprehensive and best-in-class suite of data analysis and process improvement tools. Plus, a team of highly trained data analytic experts ensures that users get the most out of their analysis, enabling them to make better, faster and more accurate decisions.
For close to 50 years, Minitab has helped organizations drive cost containment, enhance quality, boost customer satisfaction and increase effectiveness. Thousands of businesses worldwide use Minitab Statistical Software, Minitab Engage, Minitab Workspace, Minitab Connect and Quality Trainer to uncover flaws in their processes and improve them.
