NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Summary:
The Technical Sales Specialist (Software Demonstrator) is responsible for providing prospective Members/Customers, Sales Managers and Account Managers assistance to further advance NISC's Broadband solutions, primarily through demonstrating and explaining NISC Software Solutions. You will interact with other technical and support specialists throughout the organization and provide customers and sales managers with technical product advice, responses to requests for proposals, product demonstrations and representation of NISC to new and existing members.
Essential Duties:
- Prepare and perform NISC product demonstrations to prospective and current Member/Customers, with a focus on Broadband Operations, including Work Management and Mapping & Staking. This position offers opportunity for performing demonstrations in Service and Financial solutions as well.
- Assist in development of customized demonstration and scenarios based on system requirements.
- Stage and test demonstrations and demonstration environments.
- Assist in responding to proposals and providing feedback on requirements.
- Maintain a strong level understanding of assigned software solutions.
- Facilitate and follow up with members and prospects on basic to moderate level in complexity requests and procedures.
- Develop future demonstrations based on software releases.
- Document functionality issues, questions, requests, or other feedback from members or prospective members.
- Review software release notes, assist with sales channel enablement, and product launches.
- Assist sales team on contract, statement of work and professional services transition.
- Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
- Other duties as assigned.
- Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
- 3+ years of related experience preferred.
- Moderate level knowledge of business-related software applications and services.
- Moderate level knowledge of software functionality, technical architecture, and integration of NISC’s products and services.
- Moderate level knowledge of the Broadband industry.
- Moderate level knowledge of other industry related integrated applications and services.
- Excellent presentation and training skills.
- Excellent verbal and written communication skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Strong research and problem-solving skills with an excellent attention to detail.
- Strong ability to demonstrate initiative and accountability.
- Excellent ability to interact in a positive manner with internal and external contacts.
- Ability to work independently as well as in a team environment.
- Strong ability to set and manage expectations.
- Strong ability to demonstrate professionalism.
- Strong facilitation skills.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
Education Preferred:
- Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Skills Required
- 3+ years of related experience
- Moderate knowledge of business-related software applications and services
- Moderate knowledge of software functionality, technical architecture, and product integrations
- Moderate knowledge of the broadband industry
- Excellent presentation and training skills
- Excellent verbal and written communication skills
- Strong research, problem-solving, attention to detail, facilitation, and expectation-management skills
- Ability to work independently and collaboratively
- Ability to travel as necessary to meet position goals
- Bachelor's degree in a business-related field or equivalent experience
What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country. Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
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