Software Business Analyst - Hybrid - Norcross, GA

Do your superhuman analytical and conflict resolution skills help identify, communicate, and resolve issues efficiently and effectively? Are you a first-rate communicator who can tailor discussions based on intended audiences? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over solutions?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility, and career growth opportunities. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.  No agencies please.

Role Summary:

The Business Analyst is the link between USAN’s technology capabilities and our clients. The BA responsibilities are as follows:

· Cultivates, interprets, and matures client Business Requirements Documents (BRDs)

· Analyzes and ensures integration points between BRDs and our capabilities

· Helps negotiate product functionalities with the client

· Translates BRDs into functional specifications for internal engineering, QA and external client audiences

· Scopes projects and works with the PMO to prioritize deliverables

Job Duties:

· Capture business, functional and technical requirements from customers and internal users

· Create Visio and Microsoft Word documents of business requirements, process flows, and automated call flows

· Documents all database table layouts and external host interfaces

· Reviews all documents for completeness, identifies exceptions and missing or problematic business rules

Basic Qualifications:

· Bachelor’s degree in Business or IT-related fields

· 5+ years’ experience as Functional, Process or Business Analyst

· Must have 5+ years’ experience of Microsoft Visio (or LucidChart), in addition to Microsoft Word, Microsoft Excel

· 3+ years’ experience of customer interfacing experience – project oversight, customer presentation

· Must have excellent communication skills (written and verbal) including but not limited to:

(1) Possess the ability to present material in a clear and concise manner

(2) Possess the ability to communicate across all levels of an organization

· Must be detail-oriented with the ability to work through technical documents and requirements

· Must be comfortable working in a cross-functional team environment

· Must work well in fast-paced, customer and deadline-driven environment with minimal supervision and demonstrate initiative and good judgment

· Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines

· Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et cetera.

Preferred Qualifications:

· 5+ years of experience as a Business Analyst in a fast-paced IT environment

· Experience with IVR and/or contact center technology

Job Benefits:
• Healthcare benefits
• 401K plan
• Paid company holidays
• Paid vacation
• Business casual work environment
• Annual performance based bonus program

Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.

For more information, please visit us at www.usan.com