At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization.
As a Software Architect a Typical Day Might Include the Following:
- Work with product management team to define new architectural requirements
- Ensure strong communication and collaboration between other development teams, Product Management and Quality Assurance.
- Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
- Communicate architecture in an effective and professional manor.
- Drive technical decisions, solve tough problems, and coordinate multiple project execution.
- Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
- Monitoring the quality of code that is delivered through reviews and other processes.
- Foster strong team work environment and create passion and energy within the team.
- Be an active participant in the development leadership team ensuring corporate success.
- Represents self and department with professionalism and competence.
- Follow the company Code of Ethics and inContact policies and procedures at all times.
To Land This Gig You'll Need:
- BS in Computer Science, or equivalent work experience
- 10+ years of software development experience
- Experience architecting systems for performance and scalability
- Expertise in designing application using relational and/or non-relational databases
- Working Knowledge of CI/CD
- Experience with AWS
- Experience with C#, .NET, GO
- Experience with AI tools (Claude, GitHub CoPilot)
- Experience developing RESTful web services
- Excellent problem solving abilities.
- Excellent decision-making skills.
- Working Knowledge of design patterns.
- Working Knowledge of Agile development processes
- Strong communication skills
- Strong quality orientation
- Must possess strong organizational and time management skills.
Bonus Experience:
- MS in Computer Science
- 5+ years of technical leadership
- Experience as a technical or team lead or equivalent experience.
- Experience with telecommunications/telephony
- Experience with call centers
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
