At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Software Applications Operations Engineer will be responsible for investigating and resolving issues associated with all operational aspects of the Zelis payment processing systems and applications.The Software Applications Operations Engineer position will work 2 pm - 10 pm EST.
What You’ll Do:
Performs daily administrative tasks such as working with daily check lists.
Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export
Maintain ticket queue, ensuring incoming requests and issues are addressed in a timely manner
Attend/Hold business discussions surrounding support of Zelis Payments systems
Identify/resolve issues related to malformed or misconfigured data
Partner with Support Engineers for creation of reports and files for disbursement to payers and providers
Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout
Communicate with clients and channel partners for production resolution/ticket closure
Continually monitor and maintain security measures
Maintain awareness of and ensure adherence to Zelis standards regarding privacy
Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction
Work on complex assignments requiring judgment and initiative in order to resolve problems and making recommendations
Assist in reconfiguring Production processes when primary components fail
Assist with ensuring production documents are complete, current and stored appropriately
Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge
What You’ll Bring to Zelis:
3+ years experience applications operational support OR 2+ years experience healthcare industry experience
Must work rotational on-call 1 time every 4 weeks
Must have an understanding of application code and SQL
Experience ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures
Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment as needed
Experience monitoring and troubleshooting payment/transaction-based application systems
Solid troubleshooting and investigative skills
Preferred:
Healthcare
Java, C#, or .Net knowledge/support
Applications implementation
Splunk
Jira
Ability to build basic SQL queries
Ability to create scripts in the shell of the operating system
Network operating center (NOC) experience helpful
Knowledge of Windows command line, batch scripting, and utilities
Knowledge of various transmission protocols including FTP and SFTP
Excellent oral and written communication skills
Must be flexible and able to multitask
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
