Responsibilities:
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manages IT system infrastructure and any processes related to these systems.
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,
diagnosis and resolution of problems. - Provides support for the escalation and communication of status to agency management and internal customers.
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Required Skills:
- Must be a U.S. Citizen
- TS/SCI with polygraph required
- Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience on projects with similar software processes may be substituted for a bachelor’s degree.
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and
resolution of problems - Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and
installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance - Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Compensation Range: 147,000 - 197,000
Skills Required
- Must be a U.S. Citizen
- TS/SCI with polygraph required
- Fifteen (15) years experience as a Software Administrator on similar programs and contracts
- Bachelor's degree in a technical discipline OR five (5) years additional SA experience may be substituted for degree
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution
- Manage daily activities of configuration and operation of IT systems
- Provide support for day-to-day operations, monitoring and problem resolution for client/server/storage/network and mobile devices
- Configure and manage UNIX and Windows operating systems, install/load OS software and implement OS enhancements
- Optimize system operations, perform system capacity analysis and planning
- Support dispatch system and hardware problem resolution and escalate status to management/internal customers
- Working knowledge of system administration interdependencies as part of Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
What We Do
Our Mission: Our Mission is to enrich our customers’ missions by applying our multi-disciplined analysts, mission-focused software developers, and machine learning data scientists to solve and support our customers’ most difficult challenges. Our dedication to our employees reinforces our commitment to the customers’ mission success and National Security. Our ability to effectively collaborate and innovate, reinforces our partnership with the customer. Our Core Competencies: We provide technical expertise to meet customer mission challenges in: * Offensive and Defensive Cyber Services * Data Science and Decision-Making Analytics * National Security Cyber Training * Intelligence Analysis * Intelligence Solutions Engineering Our Employees: Our personnel are cross-functional subject matter experts (SMEs) who understand the development process and serve as liaisons between developers and the operational community to enrich technologies with in-depth domain understanding and innovative perspectives. Our program managers are PMI® certified who possess strong technical and mission backgrounds. We are the Small Business Employer of Choice! Check out our awards: Best Places To Work Winner! 2012 - 2019 – Baltimore Sun Top Work Places 2018 - Inc Magazine - Top Work Place 2016 - 2018 - Washington Post Top Work Places 2016 - ABA – Silver Stevie Winner – Veteran-Owned Business of the Year 2011 - 2015 – Baltimore Business Journal - Best Places to Work 2014 - Disabled American Veterans (DAV) National Small Business of the Year 2013 - Washingtonian Magazine 50 Greatest Places to Work 2012 - Chesapeake Regional Tech Council - Best Places to Work
