Soft Services Supervisor

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Overview

This role is a hybrid role which encompasses leadership of a group of soft services internal professional. To have a good leadership skill to manage people reporting under. A core soft services skilled individual with a great passion towards making improvements in employees soft services management.

Responsibilities

1. Leading Soft Services

• Lead a group of soft services team comprises of Pest Control Management, Janitorial Management, Cafeteria Management, Transportation and Hostel Management.

• Possess a good knowledge in soft services management with a good technical and critical management knowledge.

• Manage a group of soft services professional to perform and align with KPIs.

• Keep a good retention plan for subordinates reporting under.

• Able to guide soft services team for every trait of soft services management.

• Able to make best decision to the betterment of business needs related but not limited to soft services.

• Other responsibilities as assign by Facilities Operation Manager.

2. Manage Coffee Shop, Mini Market and POS system

• Monitor the operational and management of coffee shop and mini market.

• Propose improvement ideas and lead projects on continuous improvements.

• Work with external vendors in improving employee’s satisfaction towards coffee shop and mini market.

• Keep track a good data to measure performance of vendors (i.e: dine-in percentage, employees satisfaction feedbacks, customer service, and etc).

• Maintain POS system in best condition.

• Maintain a good vendor management with clear KPIs.

3. Manage Events

• Support and arrange internal events; arrangements of setting up locations, foods ordering preparations, vendors registration, alignment with requestors and other related tasks for events management.

• Monitor and update project timelines to ensure events are delivered on time.

• Participate and assists in event evaluation, collecting feedbacks, metrics, and recommendations for improvements.

• Setup proper guidelines for event management; request dateline, food ordering template, room arrangements datelines and other related item to ease communication and arrangements.

• Ensure safety is at top notch.

• Maintain a good vendor management with clear KPIs.

Requirements

• Preferably with facilities experience with more than 5 years technical and critical management experience with employees’ soft services traits.

• Good in supervising and able to work together with team members reporting under and able to maintain a good collaboration within departments.

• Good Team player and great teamwork. Able to handle multi tasks. Data oriented individual.

• Good communication and interpersonal skills

• Ability to interact with different level people/employee in same/different organization.

• Good soft skills and interpersonal skills.

• Can read and speak in English and Malay

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.