About Quartet Health

Quartet is a purpose driven value-based behavioral healthcare company, building the nation’s leading behavioral health home. We deliver integrated care and better outcomes to improve the health of communities across America. Quartet is a trusted partner of health insurance plans, health systems, community behavioral health centers, certified community behavioral health clinics, and federally qualified health centers in 36 states across the country. We identify people in need of care and connect them directly to high quality behavioral care providers, including Quartet’s own medical group.

At Quartet, our values guide the way that we work together, starting with our commitment to putting patients first, and our shared focus on collaboration and innovation, so that we – together – can improve lives, one person at a time.  

Quartet is backed by top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, Independence Health Group, and Echo Health Ventures.

Our Benefits

​We're proud to offer the following benefits to all clinicians: 

• Competitive compensation​
• 100% cost coverage for a​ll required licensing​/credentialing fees
• ​IT equipment and ​support
• Mental health benefits via our EAP, with up to 5 free counseling sessions per concern

​W​e offer additional benefits to our team members working full time: 

• ​A​ generous accrued PTO policy
• ​T​en paid holidays each year
• ​R​obust medical, dental and vision insurance plans
• A 401​(k​) plan with employer match
• 100% employer-paid life insurance​, short-term and long-term disability insurance

Responsibilities:

• Perform initial telephonic outreach to members in support of the care management team
• Supports the Nurse Care Manager in the completion of HRA and other SNP activities
• Return all calls received for Behavioral Health Care Manager members daily
• Attempted outreach to Behavioral Health members weekly (TOC, HRA, MOC F/U calls returning voicemails, call post-MD and HEDIS appointments)
• Outreach to all members post-ER visit
• Outreach to all members post d/c from IP admissions (ACH, SNF, LTACH) 
• Assist with scheduling follow-up appointments and set up transportation if needed. Complete follow-up calls to ensure member attended appointment(s) 
• Assist Member in Enrolling in Qualified Government Subsidy Programs
• Manages calls for the team utilizing standard protocols
• Communicates with members, family, or caregivers when appropriate, as  directed by care management team
• Researches all administrative issues before directing to the care management team 
• Prioritizes and organizes own work to meet turnaround time and deadlines
• Processes work as assigned within established timeframes and productivity goals using department resources and procedures with minimal oversight
• Follows record management and documentation protocols
• Supports peers on the team with other duties to help maintain turnaround times
• Successful completion of call and documentation audits

Minimum Qualifications:

• Bachelor’s or Master’s Degree in Social Work
• 5+ years of clinical social work experience
• Knowledge of specific software programs used
• Excellent written and verbal communication with an emphasis on clarity and compassion
• Ability to make psychosocial assessments and develop and implement care plans

Preferred Qualifications:

• Experienced in caring for patients with Serious Mental Illness
• Experienced in caring for patients with co-occurring substance use disorders

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Have someone to refer? Email [email protected] to submit their details to us.