Social Solutions Manager, Italy

Channel Factory provides intelligent marketing solutions for the next generation of contextual
safety, suitability, and performance for brands and agencies. Our platform helps marketers
implement, automate, and scale their marketing programs across the world’s largest video library,
YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability
and have a mission of enabling the world’s top brands to consciously connect with the right
audience in the right context, maximizing suitability and contextual performance.
Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our
bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We
expect a lot from one another and value our thoughtful and intellectually curious company culture.

 About the Role
The Social Solutions Manager is a specialist role focused on driving best-in-class social media
strategies, client onboarding, and campaign success. As an expert in paid social media and
platform innovations, this role ensures that clients and internal teams are equipped with the latest
strategies, tools, and insights to maximize performance across social platforms.
This role is hands-on and client-facing, responsible for onboarding and developing new social
media clients, troubleshooting campaign challenges, and providing expert-level guidance to
internal teams. The Social Solutions Manager plays a critical role in bridging the gap between
social media platforms, clients, and the Client Solutions team, ensuring a seamless and data-
driven approach to campaign execution.
The ideal candidate will have deep expertise in social media advertising, strong analytical skills,
and a passion for educating both clients and internal teams on best practices. This role requires a
proactive problem-solver and an industry leader who thrives in fast-paced, dynamic environments.x

Key Responsibilities
Onboarding and Developing New SoMe Clients

• Lead the onboarding of first-time social media clients, ensuring they are thoroughly educated
  on our processes and strategies.
• Develop tailored social media campaigns for new clients, guiding them through the initial
  stages to ensure a strong foundation for success.
• After successfully launching and stabilizing the initial campaigns, facilitate a smooth handoff to
  the local Client Solutions Manager for ongoing management and support.
• Coordinate with social media representatives from various platforms to secure the necessary support and resources.

Campaign Management & Reporting

• Launch, maintain, and optimize social media campaigns, ensuring they meet client objectives
  and key performance indicators (KPIs).
• Generate detailed campaign reports, providing insights on overall metrics, wins, and areas for
  improvement.
• Monitor campaign pacing and KPI performance, conducting ongoing discussions with relevant
  internal teams and clients to address any issues proactively.
  Client Growth & Retention
• Collaborate with the Client Solutions Management team to expand your client portfolio by
  focusing on retention, growth, renewals, and satisfaction.
• Maintain and grow your own client stock, ensuring a proactive approach to client needs and
  staying ahead of potential challenges.
• Respond with urgency to general client requests, utilizing a deep understanding of all internal
  systems to provide effective solutions.
  

Team Support &  Collaboration

• Support Senior Client Solutions Managers with daily tasks and contribute to the overall
  success of the team.
• Lead the onboarding and training of internal teams on various social media platforms, from
  planning to reporting.
• Work on improving internal processes for social media workflows, ensuring efficiency and
  effectiveness.
• Work closely with the Business Development team to ensure alignment on social media
  strategies.
  Industry Expertise & Knowledge Sharing
• Stay up-to-date with the latest trends, ad formats, and advancements in the social media
  space.
• Regularly update the wider team on trends and developments across social media platforms.
• Maintain a thorough understanding of third-party possibilities and implementations across
  social media.

Requirements & Qualifications

• 3+ years of experience in paid social media management, digital advertising, or a related
  field.
• Strong expertise in Facebook, Instagram, LinkedIn, TikTok, X (formerly Twitter), and
  other paid social platforms.
• Experience in media buying on bidding models, audience segmentation, and campaign
  performance tracking.
• Proven ability to develop strategic client-focused social media solutions that drive
  measurable results.
• Highly organized and detail-oriented, with the ability to manage multiple clients and
  campaigns simultaneously.
• Strong communication and relationship-building skills, with the ability to translate complex
  social media concepts into actionable client strategies.
• Analytical mindset, proficient in data analysis, performance reporting, and insights
  generation.
• Advanced proficiency in Excel, including pivot tables, calculations, and data visualization.
• Social media certifications (e.g., Meta Blueprint, TikTok Ads Certification, LinkedIn
  Marketing Solutions) are a plus.

Why Join Us?
- People first company with innovative thinking that’s passionate about ideas and driving
change in the digital ecosystem
- Lead and manage high-value digital advertising campaigns for top global brands.
- Work in a fast-paced, data-driven environment with significant career growth opportunities.
- A vibrant and inclusive work environment that values creativity and innovation.
- Competitive salary and benefits package.
- Gain exposure to cutting-edge digital advertising technologies and strategies.
- Mentor and develop the next generation of Client Solutions Managers.

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.