Social Services Coordinator

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Jacksonville, FL, USA
In-Office
Junior
Other
Vi Living operates 10 Luxury Life Plan Communities across the United States
The Role
Coordinate admissions, assessments, and discharge planning for skilled nursing residents; develop social histories and care-plan social components; maintain documentation and compliance (HIPAA, DCF); communicate with families and multidisciplinary teams; provide referrals, support groups, and resident advocacy.
Summary Generated by Built In

Full time position

M- F 9-5pm

MOD rotation

Skilled Nursing experience a MUST

Discharge planning experience

Home health provider connections

Documentation skills

Understanding of DCF guidelines and reporting  

Customer service and excellent communication along with organizational skills due to large volume of patients we have

Managed care and Medicare guideline knowledge

Pdpm and care plan knowledge
 

WHO ARE WE?

Come join our dedicated team at Cypress Village, a wonderful place to work! Cypress Village is a 120 acre and wooded lakefront community in Jacksonville close to Ponte Vedra and Jacksonville beaches and is one of Florida’s best kept secrets! You’ll join a team with a strong work ethic, with management and co-workers who want to make a positive impacting our residents’ lives. These extraordinary leaders and role models will help you craft a long, satisfying, and fruitful senior living career at Cypress Village. Today, Cypress Village is one of twelve retirement communities in Florida managed by Life Care Services (LCS), the nation’s leading developer and manager of senior living communities. We continually strive to create an environment of trust and transparency by helping employees find a sense of purpose in their job and achieve their highest potential while providing hospitality to those who work and live at Cypress Village.


YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

  • Develops a comprehensive social history and assessment of the resident that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and the implications for the care plan.
  • Assists with the coordination of Health Center admissions and assessments.
  • Assists the resident/family with the transition to the new environment, orients the resident/family to the facility, services, limitations and resident’s rights.
  • Participates in the development of the individual’s care plan including the goals and approaches for the Social Services component.
  • Attends scheduled care planning conferences, addressing particular issues of schedule, treatment and environment, and encourages residents and family (as appropriate) to participate in care planning conferences.
  • Ensures that any Advanced Directives are complete and maintained and placed in resident charts.
  • Completes all mandatory documentation in a timely (determined) fashion as established by applicable regulations.
  • Maintains confidentiality of all admission information and resident records following HIPPA and the community’s Code of Ethics.
  • Maintains regular and on-going relationship with family to discuss needs or concerns, mediates issues that may arise between resident/family/staff.
  • Coordinates discharges/transfers to ensure the appropriateness and continuity of care. Develops a comprehensive discharge plan in coordination with residents/families and multidisciplinary staff.
  • Provide/identify referral, agency and/or community resources to meet the needs of the resident/family.
  • Coordinate Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights.

QUALIFICATIONS:

  • Bachelor’s degree in Social Work or Human Service field.
  • At least 1 year’s experience of supervised work, in a health care setting working directly with individuals, residents and families of the elderly.
  • Excellent oral, written and interpersonal skills. Must present a professional manner and be able to deal with situations that may be stressful.

WE VALUE OUR EMPLOYEES AND SHOW APPRECIATION THROUGH…

· Scholarships and Educational Assistance Programs, because we value the development of our team members and promoting from within.

· Extraordinary Reward Points, because we value recognizing and appreciating our employees for their hard work.

· Our comprehensive benefits, because we value health and wellness for you and your family.

· Highly competitive occupancy and sales bonus program.

· Various Employee-led Committees, because we value employee engagement and making your voice heard.

· A Free and Confidential Employee Assistance Program because we understand that life happens.

· Paid Training, Paid Time Off, and Paid Holidays.

· Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, (401)K Retirement

· Cypress Village has partnered with Daily Pay to give our team members control over accessing their paycheck on their own schedule. Ask us about how this benefit supports your financial wellbeing today!


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Skills Required

  • Skilled nursing experience
  • Discharge planning experience
  • Home health provider connections
  • Documentation skills and timely completion of mandatory documentation
  • Understanding of DCF guidelines and reporting
  • Customer service, excellent communication and interpersonal skills
  • Strong organizational skills to manage high patient volume
  • Managed care and Medicare guideline knowledge
  • PDPM and care plan knowledge
  • Bachelor's degree in Social Work or Human Services
  • At least 1 year supervised healthcare experience working with elderly individuals/residents
  • Maintain confidentiality and follow HIPAA and facility code of ethics

Vi Living Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vi Living and has not been reviewed or approved by Vi Living.

  • Healthcare Strength Medical, dental, and vision coverage is complemented by optional protections such as life, disability, accident/critical illness, and hospital indemnity, plus access to mental‑health resources. Coverage typically begins the first day of the month after hire, reinforcing strong baseline healthcare support.
  • Leave & Time Off Breadth PTO, paid holidays, sick time where applicable, bereavement, jury duty, parental bonding, and caregiving leave create a broad time‑off portfolio. Some locations add paid volunteer time and anniversary holidays, extending flexibility for time away.
  • Retirement Support A 401(k) with company match anchors retirement readiness, supported by tools like FSAs and commuter benefits that aid overall financial planning. Access to a credit union and early wage access provide additional day‑to‑day financial support within the total rewards mix.

Vi Living Insights

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The Company
HQ: Chicago, Illinois
2,900 Employees
Year Founded: 1987

What We Do

Vi is dedicated to providing quality environments, services, and programs to enrich the lives of older adults. Our goal is for our residents to continually experience the finest in senior living. Throughout Vi’s history, we have maintained our commitment to not only help seniors live independent lives on their terms, but also provide a nurturing environment for our employees to build fulfilling careers of service and care. Today, we support more than 2,900 employees in our corporate and community offices who are deeply committed to the care of our residents. The future success of Vi depends on maintaining a standard of excellence in all phases of resident services and relations.

Why Work With Us

At Vi, we go beyond words; respect, equity, diversity, and inclusion are the foundations of our culture. We're devoted to fostering an environment where every employee feels a genuine sense of belonging, appreciation, and empowerment.

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