About TMGM
TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.
About the role
We are seeking a creative and data-drivenSocial Media Specialist to lead our marketing efforts and drive growth in South Korea Market. In this role, you will be a key player in building and nurturing thriving online communities for our platform through building, managing, and engaging the organization's community, acting as a liaison to foster engagement, loyalty, and brand advocacy.
Key Responsibilities- Develop and implement engaging community strategies that align with the company and drive client conversion, engagement, loyalty, and retention.
- Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord, Telegram, Kakao, Naver).
- Actively engage with clients on community platforms, including webinars and participating in client discussions.
- Respond to client questions, concerns, and feedback in a timely and professional manner.
- Foster a positive and inclusive community environment where clients feel valued and respected.
- Plan and execute community events, contests, and giveaways to drive excitement and engagement.
- Analyze community health metrics (e.g., engagement, sentiment, churn rates) to identify trends, understand user behaviour, and inform data-driven decisions.
- Leverage community data and insights to optimize community strategies and improve the client experience.
- Collaborate closely with internal teams (product, marketing, sales etc) to integrate community feedback into product roadmaps, marketing campaigns, and overall strategy.
- Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
- Stay up to date on industry best practices and emerging trends in community management and engagement.
Requirements
- 3 to 5 years of experience in community management, social media management, or a related field.
- Passion for gaming/trading/finance and a deep understanding of client psychology and online communities.
- Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
- Strong copywriting skills with the ability to create engaging and informative content.
- Proficiency in social media platforms (Meta, X, Instagram, Discord, Kakao, Naver, Telegram etc.).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
- As this role handles the South Korea market and reports to the global team, proficiency in Korean and/or English/Mandarin is necessary.
- Similar industry experience (brokerage / gaming) a plus.
Benefits
- Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth! Access annual training opportunities tailored to your role.
Skills Required
- 3 to 5 years of experience in community management, social media management, or a related field.
- Passion for gaming, trading, or finance and understanding of online client psychology.
- Excellent communication and interpersonal skills with strong teamwork and collaboration.
- Strong copywriting skills to create engaging and informative content.
- Proficiency with social media and community platforms: Meta, X, Instagram, Discord, Kakao, Naver, Telegram.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills; ability to analyze data and make data-driven decisions.
- Proficiency in Korean and/or English/Mandarin.
- Similar industry experience (brokerage / gaming).
What We Do
TMGM is a global online trading platform that takes pride in being Chelsea FC's Official Regional Online Forex and Trading Partner in the Asia Pacific region. Our platform empowers investors to manage their investment portfolios efficiently, providing access to various products, including Forex, Shares, Precious Metals, Energies, Indices, and Futures. At TMGM, we simplify direct CFD trading through a sophisticated online platform, offering advanced technology, unparalleled support, and an innovative structure that allows traders to focus on making informed investment decisions while we handle the rest. Established in 2013 with headquarters in Sydney, TMGM has earned its reputation as a trusted CFD trading provider. With over 500 employees across three continents, the #TMGM Family is continually growing. At TMGM, we don't just offer jobs; we provide opportunities to shape careers and build futures. Our dedication to excellence and innovation creates an empowering work environment where your skills are valued, and your aspirations are encouraged. If you're excited about joining TMGM, explore our websites for more insights and opportunities. We look forward to welcoming you to the TMGM family.
