Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
- Runner First
- We act in the best interest of the runner
- Word is Bond
- We do what we say we’ll do
- Champion Heart
- We give our all in everything we do
- There is no “I” in Run
- We stay generous with our humanity
- Keep Moving
- We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
Community management is all about listening with empathy and understanding, gathering context, identifying opportunities/problems and coming up with responses and solutions that will build brand love and customer affinity.
As the Social Media Marketing Community Coordinator at Brooks, you will monitor and start conversations and build relationships with members of the Brooks community through social engagement. You will partner with our Manager, Social Media, Social Media Engagement Lead, and Influencer team to identify trends and build on insights from the community. You will play a key role in responding to our social media community and support a positive social media presence for our brand. In short, you are an extension of the Brooks brand, and often our first line of defense. You love social media, understanding the basics of social media execution, are full of creative courage plus intuition, and demonstrate strong initiative as a subject matter expert. You should be in tune to the running lifestyle and know what resonates with runners.
Excellent communication skills, a passion for the Brooks mission “to inspire people to run their path to a better self,” and a love for social media engagement is key to your success in this position!
Your Responsibilities:
- Identify and connect with fans, super users, influencers, and advocates to increase reach and engagement.
- Manage community by monitoring conversation and responding to comments, messages, and mentions on Brooks Running social accounts (TikTok, Instagram, Facebook, Twitter, YouTube, Strava, Threads, etc.).
- Maintain a consistent tone and voice that is aligned with the brand, channel expectations, and target audience.
- Filter, tag, and respond to mentions of advocacy and education on social media in real time.
- Discover trending topics, community needs, and audience interests; flag issues and opportunities to internal teams when needed.
- Coordinate product seeding and fulfillment with brand advocates.
- Assist with generating insights, pulling data, and providing recommendations to optimize community management through reporting, both monthly, campaign, and ad hoc.
- Assist team with the execution of Brooks social media strategy to grow engagement, increase exposure, and mitigate risk.
- Keep up to date on social media platforms, tools and technologies, and share relevant new trends with the broader team.
Qualifications:
- 1+ years of experience in community and/or social media and writing social media copy
- Experience using social listening tools to gauge conversation (Netbase, Sprinklr, Emplifi, etc.) and scheduling/posting tools (Sprinklr, Emplifi) preferred
- Strong command of MS Office applications
- Knowledge and confidence to develop and communicate a point of view
- Creative thinker who is always looking for new ways to interact with our audience to illustrate our brand mission
- Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
- Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
- Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
- Embraces and lives the Brooks values!
Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $24.95 - $34.93 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.
Skills Required
- 1+ years of experience in community and/or social media and writing social media copy
- Experience using social listening tools (Netbase, Sprinklr, Emplifi) and scheduling/posting tools (Sprinklr, Emplifi)
- Strong command of MS Office applications
- Knowledge and confidence to develop and communicate a point of view
- Creative thinker who seeks new ways to interact with audiences
- Excellent verbal and written communication skills and effective listening
- Keen attention to detail in planning, organization, and execution
- Demonstration of innovation and initiative; willingness to dive into details
- Alignment with and commitment to Brooks company values
Brooks Running Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brooks Running and has not been reviewed or approved by Brooks Running.
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Strong & Reliable Incentives — A generous yearly bonus structure is repeatedly highlighted as a meaningful add-on to base pay. Product discounts are also described as a notable part of the overall rewards experience.
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Leave & Time Off Breadth — Paid time off is characterized as ample and generous, including holidays and PTO. Paid volunteer time and family medical leave broaden time-away options beyond standard vacation.
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Wellbeing & Lifestyle Benefits — Free daily meals, commuter benefits, and an onsite gym are positioned as tangible day-to-day perks that add value. Flexible work schedules are also framed as supportive of work-life needs.
Brooks Running Insights
What We Do
Brooks’ purpose is to inspire everyone to run their path by creating the best performance gear and experiences in the world while taking responsibility for our impact on people and the planet. Since 1914, we’ve been propelled by a never-ending curiosity with how humans move. Because, to us, movement is the key to feeling more alive. We’re all moving towards something. Whether it’s a headspace, a feeling, or a finish line.
Why Work With Us
Everyone at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values bond us together to drive our success. This means we solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day.
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