Social Media Manager

Sendbird is looking for a sharp, creative, and self-driven Social Media Manager to take full ownership of our LinkedIn and other social channels (Twitter/X, YouTube, etc). You’ll lead our employee advocacy efforts, manage Sprout Social end-to-end, and activate Sendbird’s thought leadership machine across platforms.

You’ll be the go-to person for all things social: Responsible for both execution and experimentation. From spotlighting our AI Agent product to amplifying executive voices, this role offers a balance of proven frameworks and wide creative runway. You’ll work closely with marketing, design, and product leaders to shape and evolve how we show up publicly. This is a rare opportunity to scale a B2B brand and craft compelling messaging to spotlight Sendbird as the leader in the AI Agent space.

This is a temporary full-time position for a 6-month engagement with the possibility of conversion to a permanent full-time position, depending on company need and individual performance.  This role must work in our San Mateo office 3 days per week.

What You’ll Do:

• Run Sendbird’s day-to-day social media across LinkedIn, X, and YouTube, including calendaring, posting, and reporting in-platform.
• Launch and lead the employee advocacy program in Sprout Social, driving employee engagement and content amplification.
• Run the thought leadership program and help executives and subject matter experts build a distinct voice on LinkedIn.
• Interpret stakeholder inputs to create post ideas that align with each person’s expertise and POV.
• Ideate and test new social formats, tone, and channel strategies to engage the AI Agent audience.
• Track and report on performance metrics like post engagement, follower growth, employee participation, and LinkedIn analytics.
• Work cross-functionally to elevate key launches, company news, and thought leadership across social.
• Monitor trends and bring fresh, creative content ideas.
• Uphold the brand voice, visual guidelines, and the Sendbird tone across platforms.

What You Bring:

• You have 4+ years of experience and familiar with B2B technology, AI, or SaaS industries.
• You are creative and bring a builder’s mindset. You’re excited to test ideas, explore new content formats, and learn what works through experimentation.
• You are reliable and take ownership of your work. You follow through on commitments, communicate clearly, and thrive with minimal oversight.
• You have strong instincts for writing effective content. You can distill technical or abstract ideas into engaging, well-crafted social posts.
• You know how to collaborate with stakeholders across functions. You are comfortable interpreting feedback and translating vague input into clear, high-quality output.
• You take initiative and think proactively. You identify opportunities, manage your own timeline, and help drive programs forward independently.
• You have used Sprout Social or similar platforms and may have experience launching or managing employee advocacy programs.
• You are comfortable working across time zones and collaborating with global teams. Our design team is based in Korea, so experience working interculturally is a plus.

What We Offer You:

• Enrollment in our company healthcare benefits program
• Paid sick time
• A high-autonomy role with support from marketing leaders
• A ready-to-run playbook, with freedom to refine and make it your own
• A front-row seat to building a category-defining AI platform
• Room to grow: This contract has clear potential for full-time conversion
• A culture that rewards experimentation, creativity, and measurable impact

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $100,000 - $118,000 .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.