Social Media Manager

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Working within the Corporate Communications team and reporting to the Director of Social Media & Employee Engagement, this role helps drive IFS's brand awareness through strategic, consistent, and high-impact social media programs that position IFS as a highly credible thought leader in its field. The successful candidate must be accustomed to a dynamic and fast-paced environment, as social media requires a 24/7 presence, the ability to respond swiftly to short deadlines, and the ability to handle high-pressure situations effectively.

This role is ideal for individuals with experience in creative industries or a media background. We seek candidates who can offer fresh perspectives and innovative approaches to enhance our social media strategies.

The successful candidate will use expertise, collaboration, and creativity to help manage and deliver IFS's social media messages, content, and best practices to the company’s key regions, enabling them to implement effective awareness-driving social media programs which resonate locally while aligning with corporate goals.

• Purpose: Lead and execute key social media programs, ensuring alignment with corporate business goals and facilitating the smooth operation of the department.
• Reporting to: Director of Social Media & Employee Engagement.

Key to this role is a firm understanding of social media and corporate communications disciplines as well as macro-economic, business, and technology themes.

Key Duties and Responsibilities:

Social Media Strategy and Management:

• Support the development and implementation of a comprehensive social media strategy that aligns with IFS's corporate communication goals.
• Oversee the management of IFS's social media platforms, including the advocacy program and platform strategy.
• Ensure quality control of content shared via IFS social media channels, maintaining consistency with the brand voice and style guidelines.
• Monitor social media trends and best practices, and provide recommendations for continuous improvement.

Content Creation and Oversight:

• Lead the creation and execution of social media campaigns, ensuring high-quality and engaging content.
• Collaborate with other departments and teams to support them in delivering quality content for social media.
• Provide feedback and suggestions for content improvement, and ensure all content adheres to IFS's brand voice and quality standards.

Stakeholder Engagement and Communication:

• Serve as a key point of contact for internal and external stakeholders, managing relationships and ensuring effective communication flow.
• Proactively communicate with stakeholders, providing clear and timely updates on social media activities and performance.

Performance Measurement and Reporting:

• Monitor and report on the effectiveness of social media programs, using data to drive continuous improvement.
• Generate global social media reports and analyze data to provide insights and recommendations.

Ad Hoc Projects:

• Lead and execute ad hoc projects associated with social media, including social media campaigns and events.
• Plan, execute, and monitor these projects to ensure they align with IFS's goals.

Desirable experience:

• Additional language skills.
• University degree with a business or marketing degree (or equivalent training).

Office and Work Environment
We believe that coming together as a community, in person, is important for innovation, connection, and fostering a sense of belonging. This position is office-based, and the candidate will be required to be in the office three days a week. Our roles offer a balance of remote and in-office work to provide flexibility for managing personal life while ensuring a real connection with colleagues and the broader IFS community.

Living by IFS' Core Values
At IFS, we believe that our core values of collaboration, agility, and trust are fundamental to our success. In any role within our organization, it is essential that you embody these values in your day-to-day responsibilities. Collaboration ensures a unified approach across departments. Agility will enable you to adapt to the ever-changing landscape of our industry, ensuring that our efforts remain relevant and impactful. Trust underpins the confidence we place in you to fulfill your responsibilities. Furthermore, using good judgment to make sound decisions is crucial to driving the success of your initiatives and the company's goals.

Personal Responsibility and Accountability
Taking on a role at IFS means assuming personal responsibility and accountability for your tasks. You are expected to own the processes involved and ensure that every action reflects the high standards of IFS. Your proactive approach and commitment to excellence will drive the success of your initiatives and contribute positively to the company's overall goals.

Qualifications

• This role is ideal for individuals with experience in creative industries or a media background. We seek candidates who can offer fresh perspectives and innovative approaches to enhance our social media strategies.
• Experience working in an international and global team.
• Proven writing ability and detailed operating knowledge of key social media platforms.
• Strong collaboration and teamwork skills, with the ability to work in a fast-paced, transformational environment.
• A collaborative and proactive individual with a positive attitude.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.