Social Media Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

The Social Media Manager is responsible for developing and implementing marketing strategies to drive brand awareness and business growth. The role will partner with expert teams to develop social strategies, create and optimize content, and execute paid campaigns that build brand awareness, engage priority audiences, and convert social engagement into web leads and measurable demand-generation outcomes.

Essential Job Responsibilities

• Convert Engagement into Measurable Demand: Develop and execute strategies that transform social media engagement into business results, including form fills, web traffic, marketing-qualified leads, and pipeline contribution.

• Integrate Social into Campaign Strategy: Partner with brand, demand generation, communications, and solution marketing teams to ensure social media is fully integrated into campaign planning and execution.

• Support Epiq AI and ALSP Market Positioning: Apply knowledge of the legal services, technology, and AI markets to develop social media programs that elevate awareness and engagement for Epiq AI and Alternative Legal Service Provider (ALSP) offerings.

• Lead Social Media Enablement and Best Practices: Create and deliver training, resources, and communication programs that educate employees and stakeholders on social media engagement best practices and increase participation across the organization.

• Provide Strategic Market Insight: Monitor industry trends, competitor activity, audience behavior, and emerging social platforms to identify opportunities that strengthen Epiq's market presence and thought leadership.

• Content Creation: Collaborate with marketing teams and internal subject matter experts to develop high-quality content tailored for social audiences, including thought leadership, solution updates, client stories, podcasts, events, and industry insights.

• Campaign Management and Optimization: Monitor performance data, define campaign-specific goals, optimize content and channel strategy, and make actionable recommendations to improve engagement, conversion, and lead-generation results.

Qualifications & Requirements

• Education: Bachelor's degree in Marketing, Business, or related field.

• Experience: 5-7 years of experience in marketing or advertising.

• Demonstrated ability to connect social media engagement to measurable actions such as form fills, web leads, content downloads, event registrations, and other lead-generation outcomes.

• Skills:

  • Advertising Campaign Development

  • Brand Development

  • Brand Management

  • Business Innovation

  • Communication

  • Content Creation

  • Content Marketing

  • Content Strategy

  • Digital Marketing

  • General Operations Management

  • Lead Management

  • Marketing Materials

  • Market Research

  • Professional Collaboration

  • Reporting and Analysis

  • Search Engine Optimization (SEO)
     

• Certifications: Certified Marketing Management Professional (CMMP) preferred.

• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.