At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.
What You’ll Do
- Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
- Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
- Promote research, reports, product launches, and thought leadership across social channels.
- Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
- Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
- Develop programs that encourage employees, partners, and community members to participate in social storytelling.
- Build relationships with CX influencers, and industry communities.
- Monitor social performance and optimize campaigns using social intelligence tools.
- Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
- Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
- Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.
- 4+ years of experience in social media management, ideally in B2B technology or SaaS.
- Proven track record growing engagement, reach, and audience for enterprise technology brands.
- Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
- Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
- Strong editorial and storytelling skills.
- Data-driven mindset and experience analyzing performance metrics.
- Experience working with global marketing teams.
- Experience marketing AI, CX, contact center, or enterprise cloud technologies.
- Experience supporting major events, product launches, or analyst recognition campaigns.
- Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
- Familiarity with influencer or advocacy programs.
- Basic video editing or motion content experience.
- Consistent growth in engagement, reach, and share of voice across social channels.
- A structured global social editorial calendar supporting launches, campaigns, and events.
- Increased thought leadership visibility for NiCE executives and experts.
- Strong social amplification of major events including NiCE World.
- Social reporting focused on business impact and audience quality.
You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 4+ years of experience in social media management, ideally in B2B technology or SaaS
- Proven track record growing engagement, reach, and audience for enterprise technology brands
- Strong understanding of LinkedIn as a B2B channel and experience with major social platforms
- Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools
- Strong editorial and storytelling skills
- Data-driven mindset and experience analyzing performance metrics
- Experience working with global marketing teams
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
