Social Media Manager - Community Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in one of the following locations: Bellevue, Washington; Frisco, Texas or Overland Park, Kansas**
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
T-Mobile is the nation’s Un-carrier and the fastest growing U.S. wireless company. We got that way by listening to customers and breaking from tired industry norms. We’re entering a new era, moving from challenger to champion — and this role is part of the team that helps tell that story.
We’re looking for a Social Media Manager to lead always-on community engagement and social interaction across our B2B and public safety channels — including T-Mobile for Business (TFB) and T-Priority. This role will own community management on platforms like LinkedIn, X (formerly Twitter), and Facebook, with expansion to YouTube and Reddit as we scale.
You’ll act as the connective tissue between brand voice and audience needs: monitoring platform conversations, managing response strategies, escalating issues when needed, and surfacing insights that help shape content, messaging, and optimization strategies.
This role collaborates closely with social strategists, Care, PR, and comms teams to ensure brand-safe, high-value engagement across all B2B social channels.
T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

Key Responsibilities

Community Engagement & Moderation

• Monitor daily engagement across TFB and T-Priority social channels (LinkedIn, X, Facebook).
• Respond to audience comments, tags, mentions, and high-value conversation threads using a thoughtful, brand-aligned voice.
• Identify engagement moments worth elevating — from seller shoutouts to customer wins — and work with strategists to amplify them.
• Flag and escalate issues requiring PR, Legal, or Care intervention.
• Maintain response libraries and escalation playbooks to streamline community management workflows.

Conversation Insights & Listening

• Track emerging engagement trends, FAQs, and recurring sentiment patterns that can inform content and messaging strategy.
• Monitor platform behavior and algorithm shifts to recommend optimization in post timing, cadence, or tone.
• Identify relevant business or industry trends for potential reactive content opportunities.

Performance & Reporting

• Deliver monthly reporting and commentary that surfaces insights on engagement health, top themes, and recommendations for refinement.
• Collaborate with channel leads and content strategists to optimize publishing rhythm and messaging based on real-world audience feedback.

Qualifications

• 5+ years of experience in community management, B2B social media, or high-volume digital engagement.
• Exceptional writing and interpersonal skills — capable of shifting tone for brand, persona, and platform nuance.
• Experience using enterprise-grade social tools (e.g., Sprinklr, Khoros, Sprout).
• Strong judgment and stakeholder collaboration skills — especially when navigating reputational risk or sensitive issues.
• Familiarity with T-Mobile’s brand voice and a demonstrated passion for building authentic digital relationships.
• Knowledge of the digital business and public safety landscape preferred.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $72,800 - $131,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ335272¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.