Social Media Intelligence Analyst

ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets, and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep, and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence, and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative, and dedicated, you’ve come to the right place.

OPPORTUNITY OVERVIEW - PHYSICAL SECURITY ANALYST

Serving within the Physical and Executive Security Services unit as a Physical Security Analyst at ZeroFox, you will collect information to identify threats and generate intelligence that provides clients with situational awareness involving physical threats discovered through the digital world. The Physical Security Analyst will have an investigative background and demonstrated exceptional analytic prowess in areas such as trend analysis and pattern recognition in relation to violence and social and political tensions. Discretion, teamwork, a sense of urgency, and creativity are a must.

As our team explores and monitors the deep and dark web (DDW), various open source networks, and the surface web, you will ensure quality and timeliness of our alerting and pivot our research, collection, and dissemination of information around the rapidly and ever-changing needs dictated by developing real-time events and both reactive and proactive customer needs, both in the governmental and commercial space.

As a Physical Security Analyst, you should have an investigative background and curiosity in human conflict. While gathered through OSINT, the intelligence we provide is in relation to real-world physical harm.

This opportunity requires the ability and willingness to work within a team committed to supporting our customers 24/7 all year round. Discretion, teamwork, supreme communication skills, cultural adaptability, and creativity are fundamental, and enthusiasm about our mission and customers is a must.

Role and responsibilities

• Constant monitoring of our collection to provide timely and accurate physical security intelligence to our clients
• Investigate further into incidents to provide validity and further contextual understanding of a real-time event
• Evaluate and help to improve our collection of relevant and permissible data sources to support our ability to identify possible physical security risks to organizations and executives
• Provide escalation support, including on-call duty, which may include weekends and nights
• Ad hoc event and crisis coverage
• Research of general and emerging physical security concepts  
• Provide qualified feedback to engineering, configuration, customer success, and other operational teams
• Other duties as assigned

Required qualifications and skills

• Ability to gain excellent knowledge of our internal workflows, products, proprietary, and third-party tools.
• Awareness of at least general political, sociological, societal, or economic trends both domestically and internationally. In-depth understanding of current events worldwide as they relate to corporate or government interests.
• Able to track and address multiple conflicting assignments on a daily basis and within a 24/7 environment.
• College degree or relevant work experience
• Excellent writing and analytical skills to be utilized for analyzing suspect incidents and effectively communicating their existence to team members and management
• Attention to detail and the ability to stay engaged during repetitive, detail-oriented tasks
• Enhanced understanding of the intelligence cycle and how it pertains to real-world applications.
• Subject-matter expertise around physical security threats ranging from mass casualty events to travel advisories, from disruptive activism to amber alerts.
• Ability to self-motivate, clear and decisive judgment with limited information, strong analytical skills, and the ability to communicate across multiple teams, different in both function and location.
• Ability to see the ‘big picture’ while recognizing concerns for various types of corporate clients in both the tactical and strategic sense.
• Capability to monitor the appropriate channels needed to maintain consistent coverage of ever-changing corporate and government issues and concerns.
• Understanding of general concepts of the Internet and networks.

Desired qualifications and skills

• Past experience in intelligence, technology, journalism, security, cyber-security, or related fields is preferred
• Proficiency in at least one additional language besides English. Spanish, Arabic, Russian, or Chinese are preferred

Benefits

• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture