As our next Social Media Executive, you’ll help bring the Checkatrade brand to life on social.
At Checkatrade, we help people get home jobs done right. Conversations about that happen every day across social media, reviews and forums. Your job is to stay close to those conversations, understanding how people feel about the brand, responding when they need help, and surfacing insights that help us improve.
You’ll help protect and strengthen the Checkatrade brand by making sure our responses are thoughtful, human and consistent. At the same time, you’ll turn what people are saying into clear insights the wider team can act on.
Forget long lists, here’s what you’ll actually spend your time on:
Monitor conversations about Checkatrade across social media, review platforms and the wider internet. Track what people are saying, spot emerging themes and flag issues early.
Manage community engagement across our social channels. Respond to comments and DMs in a way that is helpful, human and aligned with our brand tone.
Monitor and respond to reviews across platforms such as Trustpilot and the App Store, working with internal teams where issues need escalation.
Use social listening tools to track brand mentions, sentiment and key themes across consumer conversations.
Identify trends in feedback. Surface recurring issues, opportunities or product insights and share them with the wider team.
Create regular reports summarising consumer sentiment, review performance and key conversation trends.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Strong written communication. You can respond clearly, calmly and empathetically, even when conversations are challenging.
Good judgement. You know when to reply, when to escalate and when something needs wider attention.
Attention to detail. You notice patterns in feedback and can pick out the signals from the noise.
Platform awareness. You understand how conversations play out across Facebook, Instagram, TikTok, review platforms and forums.
Analytical mindset. Comfortable reviewing data from social listening tools and turning it into clear insights.
Organisation and consistency. Able to stay on top of daily monitoring while keeping track of bigger trends over time.
Collaborative mindset. Comfortable working with customer support, product and marketing teams to share insights and resolve issues.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + annual bonus
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we'll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with our Senior Social Media Lead
2nd stage interview includes a case study presentation with our Director of Brand and Senior Social Marketing Lead
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Top Skills
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
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