Become a Social Media Coordinator at Aristocrat and take a key role in crafting our brand’s digital presence. We aim to spread happiness through the power of play. In this position, you will contribute to crafting top-tier customer experiences. This is not just a job but an opportunity to innovate and lead within social media support, promoting dedication and engagement with outstanding customer service.
What You'll Do- Handle all social media accounts related to inbound and outbound customer support, covering Facebook, Twitter/X, Instagram, TikTok, and LinkedIn.
- Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness.
- Collaborate closely with partners and internal operations teams to maintain consistent messaging and service quality.
- Track social media trends, evaluating the effect of social interaction across different platforms.
- Develop and successfully implement programs to improve dedication and engagement, such as the "Social Care Loyalty Program".
- Build comprehensive social media reports and dashboards to track performance and engagement metrics.
- Suggest strategies to improve key performance indicators like response time and engagement rate.
- Ensure all social media activities strictly adhere to brand guidelines and regulatory requirements.
- Work in tandem with the marketing team to align social support initiatives with ongoing campaigns and promotions.
- More than 3 years of experience in social media support or community management.
- Hands-on experience coordinating several social platforms with a proven track record.
- Strong understanding of social media analytics and business intelligence tools.
- Ability to build and assess the impact of social engagement programs.
- Excellent communication and problem-solving skills.
- A customer-centric approach with a focus on dedication and retention.
- Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
- Familiarity with social listening tools and advanced analytics.
- Knowledge of content creation tools like Canva and Adobe Suite.
- Skilled in managing social media platforms and capable of generating detailed reports with Excel, Power BI, or comparable software.
- Excellent interpersonal and communication skills, with the ability to prioritize tasks effectively under pressure.
- A creative problem solver with strong analytical abilities, highly organized, and meticulous.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NonePay Range
$59,764 - $100,900 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- More than 3 years of experience in social media support or community management
- Hands-on experience coordinating multiple social media platforms with a proven track record
- Strong understanding of social media analytics and business intelligence tools
- Ability to build and assess the impact of social engagement programs
- Excellent communication and problem-solving skills
- Customer-centric approach focused on engagement and retention
- Familiarity with social listening tools and advanced analytics
- Knowledge of content creation tools such as Canva and Adobe Suite
- Experience generating detailed reports using Excel, Power BI, or comparable software
- Experience in gaming, betting, fintech, or insurance industries
- Ability to prioritize tasks effectively under pressure
- Strong analytical, organizational, creative problem-solving, and attention-to-detail skills
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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