Job Description:
Job Description
ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?
If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you.
We’re always looking for talented individuals to join our team. This is an open opportunity for future roles, so you’re welcome to apply at any time.
About the Role
We’re a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming.
We’re looking for team members who are available to work a mix of the following shifts (including weekends):
Days: 8AM–4PM North American Central Time
Evenings: 4PM–12AM North American Central Time
Overnights: 12AM–8AM North American Central Time
This role requires flexibility to work a variety of shifts, including evenings and weekends.
Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams.
What You’ll Be Doing
Moderate and respond to comments across client social channels using their unique brand voice
Write thoughtful, engaging content to spark conversations and drive engagement
Help maintain online communities that are safe, respectful, and aligned with client guidelines
Escalate issues, insights, or trends to the internal team when needed
Build a strong understanding of client brands, including their strategy, tone, and audience
What You Bring to the Table
Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work
Why Work With Us
100% remote from day one
Be part of a creative, supportive, and collaborative team
Work with exciting global brands
Contribute to a people-first culture that values authenticity and inclusion
Additional Information
Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N]
The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills
From a benefits standpoint, U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.
AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis.
#LI-ICUC
#LI-Remote
Location:
USA - Remote - IllinoisBrand:
IcucTime Type:
Full timeContract Type:
PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
Skills Required
- Bilingual proficiency in English and French with strong cultural awareness
- Strong written communication skills (spelling, grammar, clarity) in English and French
- Experience managing and moderating social media platforms and engaging audiences
- Ability to write for brands and adapt tone for different audiences
- Familiarity with major social platforms (e.g., Facebook) and account usage as needed
- Ability to engage with a variety of content topics (tech, retail, food, hospitality, health, pharma, etc.)
- Strong organizational skills, reliability, and customer service instincts
- Availability and flexibility to work varied shifts including days, evenings, overnights, and weekends
- Access to reliable, high-speed internet suitable for remote work
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
-
Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
-
Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
