Customer Support - Community Coordinator

Lead the Conversation: Join Stake, the World’s Largest Crypto Casino, as a Customer Support - Community Coordinator!

What’s in It for You:
Become the face of Stake’s community support! As our Customer Support - Community Coordinator, you’ll engage with a large, vibrant online community, building relationships and fostering meaningful interactions. Working with a passionate global audience, you’ll support new initiatives, create a welcoming space, and ensure our community feels valued and connected.

Your Role with Us:
In this role, you’ll join a dedicated team managing engagement across platforms like X, Instagram, Telegram, and Facebook. A big part of this role involves direct messaging (DMing) and replying to comments to handle inquiries, provide updates, and build rapport with our community. You’ll collaborate with internal teams, spark community discussions, and lead engaging initiatives like competitions and promotions to ensure Stake’s community feels valued, and excited to be part of the journey.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

Role and Responsibilities:

• Oversee the day-to-day management of our social media accounts, including X, Instagram, and Facebook, ensuring consistent, professional, and engaging interactions with our growing community.
• Actively engage with community members through on-site chats and direct messages, fostering meaningful connections and responding to inquiries, feedback, or comments in a timely and friendly manner.
• Partner closely with the customer support team to assist with queries and concerns raised on social platforms, ensuring smooth communication and resolution for community members.
• Focus on driving community engagement by initiating and maintaining lively discussions, responding to trending topics, and facilitating conversations that keep the community active and engaged.
• Play a key role in developing and supporting ongoing and new competitions, bonus initiatives, and interactive events, making sure these efforts align with community interests and boost overall engagement.
• Keep your finger on the pulse of industry trends, incorporating insights and new ideas to continuously improve our community engagement strategies and stay ahead of the curve.

Work Experience and Skills:

• Proven experience managing and optimizing multiple social media accounts across various platforms.
• Expertise in growing, maintaining, and engaging an active community, fostering relationships, and driving conversations.
• Proficient with social media management tools like Buffer, TweetDeck, Hootsuite, or similar platforms to schedule posts, monitor activity, and track performance effectively.

Bonus points if you also have:

    • Sports & Gambling knowledge advantageous
    • Cryptocurrency knowledge would be advantageous
    • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom , Adobe Creative Suite, Canva, & Figma.

Some of the perks of working for us:

    • EAP access for you and your family
    • Access to over 9,000 courses across our Learning and Development Platform 
    • Paid volunteer day
    • Two full-time barista’s who will make your daily coffee, tea or fresh juice!
    • Daily catered breakfast
    • Massage Wednesdays - we get professionals to do this!
    • Team lunches and happy hour in the office from 4pm on Fridays
    • Fun office environment with pool tables, table tennis and all your favourite gaming consoles
    • Help yourself drinks fridges and snack shelves

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.