Social Marketing Operations Specialist II (Memphis, TN)
The Social Marketing Operations Specialist II drives the seamless execution of social marketing efforts by optimizing processes, managing tools and workflows, and coordinating across cross‑functional teams. This role ensures the timely, high‑quality delivery of both paid and organic social content while upholding platform best practices and maintaining operational excellence with internal partners and external vendors.
The specialist plays a key role in shaping and improving operational processes, with opportunities to build and maintain playbooks, streamline workflows, and introduce efficiencies that positively impact the broader social marketing team. The position supports both paid and organic social channels, offering exposure to performance insights, platform trends, and strategic decision‑making.
Successful candidates are comfortable driving timelines, holding stakeholders accountable, and making day‑to‑day prioritization decisions in a fast‑paced environment. This role manages high volumes of work across concurrent initiatives and partners closely with internal teams and external agencies, making strong communication and relationship‑building skills essential.
Essential Job Functions- Develop, maintain, and continuously refine social marketing operational processes and service level agreements (SLAs) to ensure timely and effective execution.
- Serve as the primary administrator and subject matter expert for key social and workflow tools, including JIRA, Sprinklr, and Ziflow.
- Coordinate with internal stakeholders—including Creative, Legal, Brand, and Patient Family Outreach—to manage content reviews and approvals and ensure cross‑departmental alignment.
- Track, analyze, and report on organic and paid social performance using tools such as Meta Business Suite and Sprinklr.
- Support the development and ongoing optimization of the social content calendar by providing insights on performance, timing, audience engagement, and content gaps.
- Stay current on social media platform updates, trends, and best practices; proactively share recommendations with internal partners.
- Maintain and organize templates, documentation, and operational playbooks to ensure consistency, efficiency, and knowledge sharing across the team.
- Create and maintain documentation for processes, tools, and workflows; develop and update training materials to support onboarding and ongoing team education.
- Manage the intake, tracking, and prioritization of creative requests through JIRA, ensuring briefs are complete and timelines are met.
- Act as a liaison with external agencies to align on timelines, deliverables, workflows, and platform best practices.
- Bachelor’s degree in Journalism, English, Marketing, Advertising, Information Technology, or a related field
- 2–3 years of experience in social media operations, digital marketing, or a related role
- Experience managing workflows, timelines, and cross‑functional stakeholders in a fast‑paced environment
- Familiarity with social media management and collaboration tools (e.g., JIRA, Sprinklr, Ziflow, Meta Business Suite)
Work Location
This position is based at ALSAC’s National Executive Office in Memphis, TN and is eligible for a hybrid work schedule.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Similar Jobs
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
