Social Listening Specialist

inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Moog, Rane, Numark and Sonivox.

If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.

Are you our next Social Listening Specialist?

We are seeking an enthusiastic Social Listening Specialist with a flair for community engagement to join our team at inMusic. This role is critical in executing our social media strategies, promoting our brands through dynamic social media campaigns and managing our vibrant brand forums and online communities. On a daily basis, our Social Listening Specialist will provide product support to our customers across social media platforms, including our dedicated forums. You'll work closely with our Social Media and Technical Support Leads, to address significant customer inquiries and concerns publicly. Deep product knowledge in our product categories is essential to this role's success, since you'll be acting as our online expert.

What our Social Listening Specialists do:

• Implement and monitor social media campaigns as outlined by the Social Media Strategist
• Create and schedule engaging content across various social platforms including Facebook, Instagram, Twitter, LinkedIn, and YouTube
• Actively manage community interactions by moderating forums, responding to comments, and fostering a positive environment for discussion and engagement
• Analyze social media performance and community feedback to suggest and implement improvements
• Maintain and update the content calendar, coordinating with overall marketing and promotional activities
• Engage with users directly on social platforms and within brand forums to increase community satisfaction and brand loyalty
• Coordinate with customer service teams to address customer inquiries and issues reported through social media channels
• Assist in content creation, including writing, image editing, and video production

Requirements

Apply today if you have:

• Experience with music production or electronic musical instruments and equipment
• Minimum of 2 years of experience in social media management, including direct experience in community management
• Proficiency with social media platforms and understanding of social media analytics
• Strong communication skills, both written and verbal, with an ability to craft engaging and clear messages
• Demonstrated ability to manage discussions and build communities online
• Attention to detail and the ability to juggle multiple tasks effectively

And at least one, but preferably all of the following skills:

1. Experience with graphic design and video editing tools (e.g., Adobe Creative Suite, Final Cut Pro)
2. Knowledge of SEO and online marketing channels
3. Experience with CRM software or customer service platforms

All applicants will receive equal consideration for employment at inMusic and we encourage everyone to apply - regardless of color, race, nationality, ethnic or national origin, gender identity, sexual orientation, age, marital status, religion or belief or disability, or any other characteristic protected by law.

Benefits

inMusic USA offers an excellent Total Rewards package that includes generous hybrid work schedule, holiday and summer hours, medical benefits available within your first 30 days, 401k plans with company match, and employee discounts on inMusic products.