Social Impact Specialist

Job Description

About this role

As a Social Impact Specialist at Zendesk, you will be instrumental in driving our mission to create meaningful change through social impact and sustainability initiatives. You’ll develop compelling narratives, impactful content, and programs that amplify Zendesk’s leadership in this space. Working closely with internal and external stakeholders, you’ll help ensure that Zendesk’s social impact and sustainability efforts are well-integrated into our broader goals and resonate with employees, customers, and communities alike.

Zendesk is reshaping the future of customer and employee experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that Zendesk’s external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you’ll do

• Support the creation of impactful content and storytelling to amplify Zendesk’s social impact and sustainability initiatives, including newsroom articles, blogs, videos, and social media.

• Assist in developing customer-facing materials such as pitch decks, customer letters, and sustainability messaging to ensure alignment with Zendesk’s strategy.

• Collaborate on the execution of social impact programs, including global volunteering weeks, giving campaigns, and key events like Relate.

• Track and analyze program performance, providing insights to improve the effectiveness of social impact and sustainability initiatives.

• Help manage and refine Zendesk’s sustainability resources, including the Global Impact Report and digital assets like the Sustainability Landing Page.

• Contribute to the development of thought leadership around Tech for Nonprofits and social impact strategies, ensuring Zendesk’s leadership is recognized in this space.

• Work with cross-functional teams including Sales, Marketing, and Legal to align on messaging and content creation for social impact and sustainability communications.

• Collaborate with the broader Communications and Social Impact team to ensure consistent messaging and integration across internal and external channels.

• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

You have:

• 2+ years of experience in social impact, sustainability communications, or related fields.

• Strong writing and storytelling skills, with experience creating content across formats such as blogs, videos, and social media.

• Proven ability to manage multiple projects in a fast-paced environment.

• Data-driven mindset, with experience tracking and analyzing program effectiveness.

• Collaborative and team-oriented approach, with interest in cross-functional communication roles.

• Passion for social impact and sustainability, with an eagerness to learn and contribute to Zendesk’s mission.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.