The Role
The Social Impact Manager oversees community and social impact programs, managing operational aspects including planning, execution, and reporting, while also developing team members and enhancing RCU's community partnerships.
Summary Generated by Built In
Redwood Credit Union is seeking a Social Impact Manager, who will be responsible for all operational aspects of Redwood Credit Union’s (RCU’s) community, financial wellness, and social impact programs, as well as oversight of the Redwood Credit Union Community Fund (RCUCF). Responsible for comprehensive program leadership including program development, planning, budgeting, execution, measurement and reporting, as well as staff hiring and management. Serve as an ambassador for RCU in the community, strengthening the organization’s reputation and brand through strategic visibility and relationship-building across RCU’s field of membership. The overall focus of this position is to strategically build, enhance and sustain exceptional community, financial wellness, and social impact programs that position RCU as a visible, contributing, and trusted community partner in all communities that RCU serves and supports.
Key Responsibilities
Program Operations:
o Reporting directly to the VP/ Community & Social Impact, plan, develop, budget, implement, manage, monitor, and report on all aspects of RCU’s community, financial wellness, and social impact programs.
o Help develop annual program plans and budgets in collaboration with leadership, staff, and strategic partners; monitor progress and assess impact throughout the year.
o Hire, supervise, coach, and develop team members; establish goals, conduct performance evaluations, and support training and professional growth.
o Oversee program execution and reporting, ensuring tools and processes effectively track performance and outcomes.
o Partner cross‑functionally with departments across RCU to ensure aligned, effective delivery of community, financial wellness, and social impact programs with meaningful results.
o Ensure there are efficient procedures and processes in place to maximize operational efficiencies while ensuring exceptional results.
o Oversee timely updates to RCU’s website, intranet, and communication platforms related to community, financial wellness, and social impact programs.
o Collaborate with RCU’s marketing and public relations/communications staff to develop and amplify social impact stories, and generate visibility and engagement in RCU’s community, financial wellness, and social impact programs.
o Prepare and deliver presentations and/or training to internal and external audiences regarding RCU’s community, financial wellness, and social impact programs.
o Help develop annual program plans and budgets in collaboration with leadership, staff, and strategic partners; monitor progress and assess impact throughout the year.
o Hire, supervise, coach, and develop team members; establish goals, conduct performance evaluations, and support training and professional growth.
o Oversee program execution and reporting, ensuring tools and processes effectively track performance and outcomes.
o Partner cross‑functionally with departments across RCU to ensure aligned, effective delivery of community, financial wellness, and social impact programs with meaningful results.
o Ensure there are efficient procedures and processes in place to maximize operational efficiencies while ensuring exceptional results.
o Oversee timely updates to RCU’s website, intranet, and communication platforms related to community, financial wellness, and social impact programs.
o Collaborate with RCU’s marketing and public relations/communications staff to develop and amplify social impact stories, and generate visibility and engagement in RCU’s community, financial wellness, and social impact programs.
o Prepare and deliver presentations and/or training to internal and external audiences regarding RCU’s community, financial wellness, and social impact programs.
RCU Community Fund Oversight:
o Provide oversight of staff execution of the RCU Community Fund operations, fundraising (excluding grant writing), and storytelling.
Company & Department Support:
o Manage and support companywide campaigns such as the annual employee giving campaign and others to ensure successful planning, engagement, and execution.
o Ensure accuracy and consistency through quality control, proofreading, and review of reports and communications.
o Support and serve in the absence of the VP/ Community & Social Impact and SVP/Community, Advocacy & Employee Engagement on items related to community, financial wellness, and social impact programs.
o Provide support and expertise to individuals, groups, and committees to complete short- and long-term projects and initiatives.
o Ensure accuracy and consistency through quality control, proofreading, and review of reports and communications.
o Support and serve in the absence of the VP/ Community & Social Impact and SVP/Community, Advocacy & Employee Engagement on items related to community, financial wellness, and social impact programs.
o Provide support and expertise to individuals, groups, and committees to complete short- and long-term projects and initiatives.
Other Functions:
o Perform other duties as assigned.
o Participate in community events, community volunteer boards & associations.
o Participate in community events, community volunteer boards & associations.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Previous leadership experience in nonprofit, community engagement, or social impact programs on behalf of large- scale/multi-faceted organizations.
- Excellent project and event management skills. Ability to multi-task, manage multiple priorities and meet deadlines.
- Strong analytical skills with the ability to interpret data, evaluate program effectiveness, and translate insights into strategic recommendations.
- Strong organizational skills with high attention to detail and quality control.
- Exceptional communication skills, including written, oral and presentation skills with an excellent grasp of English language including grammar and punctuation.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Proven ability to build relationships, collaborate across teams, and motivate cross-functional working groups.
- Proficient in MS Office and comfortable learning and using online tools and platforms.
- Working knowledge of consumer financial services industry is preferred.
The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in business management, public administration or similar and a minimum of eight years’ experience with nonprofit or community programs, management, event and project management and strategic relationship building.
Compensation: Base starting range: $132,442 to $155,813 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to use a computer, computer software, keyboard, databases, and calculator.
• Ability to stand and lift up to 25 pounds.
• Ability to perform event set up such as moving chairs and tables, organizing giveaways, supporting booth set ups, arranging event plans, etc.
• Work environment is both indoors at a desk and at times at event locations.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Redwood Credit Union is a full-service financial cooperative, assisting consumers and small business owners with achieving their financial goals and dreams since 1950. We’re a financial cooperative that truly cares about the financial goals and dreams of those who do business with us. With a wide variety of products and services designed to meet our Members’ financial needs, there’s something for everyone. And each Member actually owns part of the Credit Union and has a voice in what we do and how we do it. An excellent place to work, RCU was recently recognized by Forbes as one of “America’s Best Small Employers 2023.” And for 17 years running, we’ve been awarded Best Places to Work by the North Bay Business Journal. We continue today to build upon a solid philosophical and business foundation—treating Members with respect and personal care while offering unbeatable value. Federally insured by NCUA. Equal housing lender. *** Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Redwood Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Redwood Credit Union are licensed to transact securities business in CA. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx
