Social Commerce Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Summary

The Social Commerce Manager is responsible for driving revenue growth, profitability, and brand performance across social commerce and digital marketplace platforms, with a strong dual focus on TikTok Shop and iHerb for Galderma’s Consumer Business Unit. This role serves as the commercial owner and strategic lead for TikTok Shop and iHerb, as well as select additional marketplace and Quick Commerce channels. Working collaboratively with cross-functional teams and an external operating partner that supports execution, the Manager owns platform strategy, performance management, and P&L accountability to ensure scalable and profitable growth. This role will report into the Director of National Sales.

Key Responsibilities

• Primary owner for overall commercial strategy and performance for TikTok Shop, including assortment, pricing, promotions, inventory availability, and shop health

• Serve as the primary internal owner for TikTok Shop - aligning brand, marketing, digital, and operational stakeholders around clear objectives and KPIs

• Collaborate closely with an external operating partner to support day-to-day TikTok Shop execution while retaining ownership of results

• Stay current on TikTok Shop capabilities, trends, and best practices to inform ongoing strategy

Marketplace & iHerb Management

• Serve as commercial owner for iHerb, leading strategy, performance management, assortment planning, promotions, and growth initiatives

• Develop and execute joint business plans with iHerb to drive GMV, conversion, visibility, and long-term brand equity

• Lead commercial strategy for additional Quick Commerce and marketplace platforms such as Instacart or similar partners

• Ensure consistent brand presentation, compliant content, and strong customer experience across all managed marketplaces

Sales, Growth & P&L Management

• Own platform-level P&L for TikTok Shop, iHerb, and assigned marketplaces, including revenue forecasting, promotional investment, fees, deductions, and margin performance

• Partner with Finance and Supply Chain teams to forecast demand and support inventory and production planning across marketplace channels

• Assess ROI across promotions, affiliate programs, trade levers, and media investments to optimize growth and profitability

Affiliate, Content & Live Commerce Strategy

• Define affiliate and creator commerce strategy for TikTok Shop, aligned with brand priorities, positioning, seasonality, and key activation moments

• Support creator activation and performance optimization in collaboration with internal teams, external partners, and agencies

• Ensure all TikTok Shop and marketplace content is compliant and aligned with core marketing claims, brand positioning, and seasonal strategies

• Lead strategy for TikTok Shop campaigns including product launches, promotions, flash sales, and live shopping events

• Partner with Brand, Marketing, and Media teams to guide development of content strategies across TikTok Shop and iHerb, including paid amplification opportunities

Performance Analytics & Customer Experience

• Track and analyze key performance metrics including GMV, traffic, conversion rate, AOV, affiliate contribution, and promotional lift across TikTok Shop and iHerb

• Translate insights into actionable recommendations to improve content, merchandising, pricing, and promotions

Cross-Functional Collaboration & Special Projects

• Act as a key connector across Sales, Brand, Marketing, Media, Digital, Finance, Supply Chain, and external partners

• Assist with other eCommerce and Media team projects, task forces, or 360 initiatives as needed, particularly during peak activation periods

Skills & Qualifications

• Bachelor’s degree in Marketing, Business, or a related field

• 6+ years of experience in eCommerce, social commerce, or digital marketplaces

• Hands-on experience working with TikTok Shop and strong familiarity with marketplace operations

• Direct experience managing or partnering with iHerb strongly preferred

• Strong understanding of social commerce, marketplace dynamics, and performance marketing

• Demonstrated experience managing platform or customer-level P&L

• Strong analytical, communication, and stakeholder management skills

• Self-starter with an entrepreneurial mindset and ability to operate in a dynamic environment

What We Offer in Return

You will be part of an organization that genuinely values and embraces diversity and inclusion. We believe that reflecting the diverse perspectives of our customers leads to stronger, more meaningful outcomes.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter

• The next step is a virtual conversation with the hiring manager

• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work alongside individuals who share your drive—as well as those with different perspectives that help us grow. We value the unique contributions of every team member. Our culture of professionalism, collaboration, and support creates an environment where people can truly thrive and excel.

Employer’s Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. Galderma is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.