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Purpose of the position
To conduct on-site assessments against the requirements of relevant standards or specifications
To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Making excellence a habit”
Key responsibilities & accountabilities
Undertake management system assessments in accordance with BSI requirements.
Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Plan/schedule workloads to make best use of own time and maximize revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
Maintain and develop assessment skills and technical and management system standards knowledge.
Provide technical support to clients through business development, sales and customer service staff
Candidate specifications
Bachelor’s degree or above in any field. Knowledge on Human Resource, labour, health and safety and applicable legal requirements. Qualified in Basic and Advance SA 8000 training course. APSCA CSCA status.
Minimum 4 years working experience in Manufacturing or Service Industry.
Commercial understanding of compliance industry, minimum 2 years quality system management
Knowledge of business processes and application of quality management standards
Good verbal and written communication skills and an eye for detail
Be self-motivated, flexible, and have excellent time management/planning skills
Can work under pressure
Willing to travel on business intensively
An enthusiastic and committed team player
Good public speaking and business development skill will be considered advantageous
Key performance indicators
Delivery of man-days as booked in time and good quality work together with positive feedback from clients
Feedback efficiently to both clients and internal queries Timely submission of reports
Actively solve problems when needed with “can do” attitude
Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them “Make excellence a habit”
Help to avoid customer attrition by providing quality value added service and technical support
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Bachelor's degree or above in any field
- Knowledge of human resources, labour, health and safety and applicable legal requirements
- Qualified in Basic and Advanced SA 8000 training course
- APSCA CSCA status (APSCA III qualified)
- Minimum 4 years working experience in manufacturing or service industry
- Commercial understanding of compliance industry and minimum 2 years quality system management
- Knowledge of business processes and application of quality management standards
- Good verbal and written communication skills and attention to detail
- Self-motivated, flexible, excellent time management and planning skills
- Ability to work under pressure
- Willingness to travel intensively for business
- Enthusiastic and committed team player
- Public speaking and business development skills
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
