About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
The SOC Manager provides strategic and operational leadership for the Security Operations Center, ensuring mature, resilient, and scalable security operations. This role goes beyond day-to-day management to drive detection strategy, incident readiness, automation, and continuous improvement, while serving as a key security leader and escalation point for the organization.Zelis is one of the leading healthcare technology Product organizations with $1.4 Billion revenue with year-on-year growth of 22% and client retention rate of 120%. we offer wide range of innovative solutions to the healthcare payers, providers, and consumers. Our services include network analytics, payment integrity and optimization, provider credentialing, and provider engagement.
Zelis is an US based Software Product development organization founded in 1995 with a headcount 2400+ talented professionals working in 7 offices in US and 1 global capacity center located in Hyderabad, India.
URL: https://www.zelis.com
SOC Manager
Job Summary
The SOC Manager provides strategic and operational leadership for the Security Operations Center, ensuring mature, resilient, and scalable security operations. This role goes beyond day-to-day management to drive detection strategy, incident readiness, automation, and continuous improvement, while serving as a key security leader and escalation point for the organization.
Key Responsibilities
Strategic SOC Leadership
Deliver in line with the overall SOC strategy, roadmap, and operating model
Mature SOC capabilities across people, process, and technology
Define and track SOC KPIs (MTTD, MTTR, alert quality, coverage)
Serve as executive escalation point for high-severity incidents
Advanced Incident Response & Crisis Management
Act as Incident Commander for critical security incidents and breaches
Lead post-incident reviews and drive corrective actions
Coordinate with Legal, Privacy, Compliance, and Executive teams during incidents
Ensure incident response readiness through tabletop exercises and simulations
Detection Engineering & Threat Operations
Oversee detection engineering, threat hunting, and intelligence programs
Ensure coverage aligned to MITRE ATT&CK and organizational risk
Reduce alert fatigue through tuning, automation, and analytics-driven improvements
Guide SOC evolution from reactive monitoring to proactive defense
Technology & Automation
Drive SOAR use cases and workflow automation to improve efficiency
Partner with Security Engineering and IT to onboard new log sources and telemetry
Evaluate and lead adoption of new security technologies
People Leadership & Talent Development
Lead multiple SOC teams or shift leads (Tier 1–3)
Develop career paths, succession planning, and advanced training programs
Hire and retain top SOC talent; build a high-performance culture
Executive Communication & Stakeholder Management
Own SOC policies, procedures, runbooks, and documentation
Deliver executive-level reporting on security posture, trends, and risks
Advise senior leadership on threat landscape and incident readiness
Collaborate with Engineering, Product, Legal, and Compliance teams
Required Qualifications
Bachelor’s degree in Cybersecurity, Computer Science, or related field (or equivalent experience)
9+ years of cybersecurity experience, including 5+ years in SOC leadership
Deep hands-on experience with incident response and SOC tooling
Strong understanding of cloud, endpoint, network, and identity security
Proven ability to lead major security incidents and cross-functional teams
Preferred Qualifications
Advanced certifications: CISSP, CISM, GIAC (GCIH, GCIA, GMON), or equivalent
Experience building or transforming SOC programs
Experience in highly regulated environments (healthcare, fintech, SaaS)
Exposure to detection engineering, purple teaming, or red team collaboration
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Top Skills
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
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