SOC Manager

PURPOSE:
The SOC Manager role is responsible for overseeing operations of the Security Operations Center (SOC) and leading a team of SOC analysts to deliver competitive cybersecurity monitoring, detection, and response services to customers with diverse industries and technologies. This role is responsible for demonstrating the effectiveness of the team through key performance indicators (KPIs), team development and retention, and client satisfaction. The SOC Manager leads initiatives to develop and implement processes and technology strategies that enhance protection, detection, automation, and response capabilities.
RESPONSIBILITIES:

• Supervise and develop a team of SOC analysts, threat hunters, detection engineers, incident responders, etc.
• Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing team
• Oversees the investigation and response to security incidents, coordinating across departments as necessary, and ensuring timely and accurate communication with affected clients
• Present incident findings, root cause analyses, and remediation recommendations
• Track and report on key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of SOC activities and identify areas for improvement
• Leads initiatives to improve service health through service onboarding/offboarding, quality assurance initiatives, and tool/process migrations, integrations, and automation
• Maintains, develops and documents SOC runbooks for consistent, high-quality SOC operations, ensuring regular updates to reflect industry best practices and latest threats
• Ensure 24/7 coverage for ticket management, and phone call support, including scheduling shifts and managing resources to guarantee prompt response to security incidents, client inquiries, and escalation needs 

• Other duties as assigned

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

• At least 4 years’ experience working in a SOC

• At least 2 years’ experience managing a team
• Required to possess or obtain MS-200 or MS-100 within first year of employment
• One or more of the following certifications or equivalent: GCIH, GCFE, GSOC, CSA, MS SC-200, MS SC-100, CEH, OSCP, GPEN
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills and attention to detail. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Ability to function well in a high-paced and at times stressful environment. 
• Project management
• Analytically minded
• Strong and proven leadership skills and experience. 
• Ability to shift gears and tackle high priority issues. 

PREFERRED SKILLS, EDUCATION OR EXPERIENCE
 

• Experience with Microsoft suite MDE, MDO, and Sentinel
• Bachelor’s degree in Cybersecurity or IT related field

Starting compensation: $105,000
 

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).