SOC Manager

Posted 10 Hours Ago
Be an Early Applicant
Hiring Remotely in Indonesia
Remote
Senior level
Information Technology • Security • Cybersecurity
The Role
Manage daily SOC operations, personnel, staffing, service delivery, client relationships, policies, SLAs, security KPIs, training, risk remediation, automation, and continuous improvement. Lead action approvals, onboarding, service offerings, and operational coordination with customers and internal teams. Ensure quality standards, reduce alert fatigue, and improve SOC effectiveness through strategic leadership and process optimization.
Summary Generated by Built In

Ensign is hiring !


●            Oversee the SOC’s daily operations and enable SOC teams to meet SLAs for all applicable deliverables.


●            Develop and maintain SOC policies and standard operating procedures.

●            Lead the SOC action approval chain.

●            Take a leading role in designing, developing and implementing new service offerings, as well as updating existing service offerings.

●            Identify and manage potential, current operational issues, risks and take corrective action

●            Assist in the developing and operating ongoing training programs designed to help advance our analysts’ careers and our company’s growth

●            Manage SOC personnel including enforcing operational controls and shift management

●            Make staffing decisions regarding the SOC team

●            Provide direction and vision to improve SOCs effectiveness, including motivating people to perform, listening to the team, providing feedback, recognizing strengths, identifying automation opportunities, reducing alert fatigue and providing adequate challenges to staff to maintain innovative growth culture.

●            Work as a liaison between the SOC Team, other departments, and upper management.

●            Manage relationships with our customers’ in-house operations teams and lead operational interactions/cadence with client management.

●            Manage service deliveries and onboarding with the delivery team.

●            Design and operate a continuous service improvement and optimization program to ensure SOC is maintaining quality standards surpassing relevant industry benchmarks/best practices.

●            Develop and adhere to actionable security KPI metrics which displays SOC’s value to client.



Requirements


●            Bachelors or college degree of computer science, computer engineering or other relevant degrees

●            7-8 years of Information Security/Cybersecurity experience

●            3 years in a leadership role

●            3+ years’ experience working in a SOC environment and working knowledge of all managed controls and services. (added advantage)

●            Relevant industry certifications

●            Relevant technology vendor certifications

●            Strong knowledge and experience with industry standard frameworks (ISO) -Familiarity with ITIL or related methodologies

●            Experience in the fulfillment and delivery of proposed solutions

●            Strong knowledge of Cyber Security forensics and best practices

●            Professional focus on SIEM Management

●            Experience in SOC process automation and orchestration

●            Personnel and resource management experience

●            Strong knowledge of project management and risk analysis strategy

●            Strong knowledge of change management and implementation best practices

●            Professional communication, including executive level and documentation of processes and procedures

Skills Required

  • Bachelor’s or college degree in computer science, computer engineering, or a relevant field
  • 7–8 years of information security or cybersecurity experience
  • 3 years of leadership experience
  • 3+ years of experience working in a SOC environment
  • Working knowledge of managed security controls and services
  • Relevant industry certifications
  • Relevant technology vendor certifications
  • Strong knowledge of industry-standard frameworks, including ISO
  • Familiarity with ITIL or related methodologies
  • Experience fulfilling and delivering proposed solutions
  • Strong knowledge of cybersecurity forensics and best practices
  • Professional focus on SIEM management
  • Experience with SOC process automation and orchestration
  • Personnel and resource management experience
  • Strong knowledge of project management and risk analysis strategy
  • Strong knowledge of change management and implementation best practices
  • Professional communication skills, including executive communication and process documentation
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The Company
HQ: Singapore
800 Employees
Year Founded: 2018

What We Do

Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients’ cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region

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