SOC Analyst

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a Full-Time, 100% Remote opportunity. 

This position has a required shift of 5:00 am PHT - 2:00 pm PHT

Learn more about us here!

About your new role:

We are actively seeking a motivated and data-driven Analyst to join our dynamic SOC team. As a SOC Analyst, you will play a pivotal role in analyzing, investigating, and mitigating threats for our esteemed SOC customers. This position is instrumental in safeguarding our clients against a spectrum of threats, including malware, phishing attacks, data breaches, and user credential compromises. Moreover, you will be pivotal in driving new sales opportunities. 

Key Responsibilities:

• Conduct comprehensive analysis to identify and categorize threats, encompassing phishing attacks, user events, data compliance issues, and malware outbreaks.
• Perform in-depth investigations into large-scale cyber threats, employing a variety of analytical techniques and tools.
• Identify and communicate emerging threat patterns in a clear and understandable manner.
• Prepare detailed reports on advanced threats and cyber-attacks, offering insights and recommendations for remediation.
• Efficiently address and resolve service tickets within established timelines.
• Engage with customers and prospects through email correspondence and phone calls, providing expert guidance on our products' capabilities in threat detection and remediation.
• Cultivate expertise in our product suite and demonstrate its efficacy in threat mitigation to potential clients.
• Foster effective communication channels with team members, sharing critical information and insights.
• Contribute to the development and dissemination of best practices to enhance the quality, efficacy, and efficiency of our operational processes.
• Assist in the formulation and documentation of processes and standard operating procedures to streamline SOC operations.

What you'll need for success:

• Possess a minimum of 3 years of hands-on experience in a Cyber Security-focused role, such as SOC Analyst, Penetration Tester, or Information Security Analyst.
• Demonstrate at least 2 years of proven experience in Threat Analysis, showcasing a deep understanding of threat landscapes and attack vectors.
• Have a minimum of 1 year of practical experience working with endpoints and Endpoint Detection and Response (EDR) solutions.
• Previous exposure to Managed Service Provider (MSP), Managed Security Service Provider (MSSP), or Managed Detection and Response (MDR) environments is highly desirable.
• Exhibit the ability to discern patterns, anomalies, and issues across diverse threat vectors.
• Possess a solid grasp of common cybersecurity threats and terminology, including but not limited to phishing, malware, and data compliance regulations.
• Showcase proficient project management, organizational, and communication skills, both written and verbal.
• Familiarity with cloud applications such as Office 365, G-Suite, and AWS is preferred, with a keen interest in learning and adapting to emerging technologies.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off  
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.