Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionKey Responsibilities:
Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more.
Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions.
Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID)
Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs.
Create and maintain technical documentation, including design specifications, test plans, and user guides.
Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure.
Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems.
Provide training and support to end-users and administrators.
Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions.
Required Qualifications:
Proven experience (2+ years) as a ServiceNow Developer or similar role.
In-depth knowledge of ServiceNow platform capabilities, including Service Catalog, Incident/Problem/Change Management, and CMDB.
Strong experience with ServiceNow development tools, such as Business Rules, UI Actions, Script Includes, Scheduled Jobs, and Client Scripts.
Experience with ServiceNow integrations (REST/SOAP) and web services.
Strong knowledge of JavaScript, HTML, CSS, and other web technologies.
Understanding of ITIL processes and best practices.
Excellent problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Skills:
ServiceNow Developer Certification or any related ServiceNow certifications.
Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
Experience with automated testing and CI/CD pipelines.
Familiarity with other ITSM tools and platforms.
Experience with Agile methodologies and DevOps practices.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Additional Information2-4 years' experience in ServiceNow development.
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What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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