About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.
The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.
Some of the technologies we use:
- Programming Languages - Python, Ruby, Rust
- Infrastructure as Code - Terraform, AWS CDK
- Source Code Management and CI/CD - GitLab, Snyk
- Observability - DataDog, Airbrake
- Containerized Workloads - Docker
- Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.
Responsibilities:
- Work with other Site Reliability Engineers to build highly scalable and resilient applications and infrastructure in AWS
- Maintain and improve extensible infrastructure-as-code using Terraform
- Learn, maintain, and improve our existing deployment strategies
- Deliver effective observability, monitoring, and alerting patterns for KnowBe4’s applications and infrastructure
- Act as an escalation point for identifying and resolving the root cause for production incidents
- Provide assistance designing globally distributed systems and processes for the organization
- Identify deficiencies in our current applications and infrastructure and correct them when found
- Define new approaches and tailored solutions to complex technical problems
- Act as a project leader with other Site Reliability Engineers and ensure progress is communicated effectively to project stakeholders
Minimum Qualifications:
- BS/MS/Ph.D. or equivalent plus 5 years experience
- Training in secure coding practices (preferred)
- Proficient authoring scripts in one or more programming languages (e.g. Python, Ruby, Javascript).
- Experience designing and operating high-scale patterns in AWS
- Experience building and designing repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred
- Excellent communication skills
- Effectively able to self-manage your time across competing projects
- Ability to quickly understand and debug complex distributed systems
Additional Qualifications (Preferred):
- Confident writing in Python
- AWS Cloud Certification(s) - Professional Level
- Experience working for a public company
- Open-source contributions or technical blog experience
The base pay for this position ranges from $130,000 - $155,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 5/25/2025.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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What We Do
KnowBe4 is a platform for security awareness training and simulated phishing attacks.
