Job Title:
Snr Representative People Solution Centre_PT + EN C2Job Description
The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.Key Responsibilities:
- Prepare new hire related documentation and process employee lifecycle events.
- Manage the administration of documents
- Prepare weekly and monthly HR reports
- Input employee data in the company’s information systems
- Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
- Focus on first time resolution by providing a high level of customer service and support
- Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
- Maintain excellent standards of integrity, professionalism and confidentiality at all times
- Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.
Skills & Qualifications:
- Experience in a human resources administration, administrative or client support role
- Fluent level of the Portuguese and English Language (C2 minimum requirement)
- Proficient in the use of MS Office with special focus on Excel
- Excellent customer service skills
- Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
- Consistent on meeting SLAs and targets
What we offer:
- Competitive salary
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs
- Corporate Discounts
- Great working environment
[INTERNAL ONLY]
Requirements:
- 6 months in company with proven previous experience in targeted role OR 9 month in company
- KPI Performance above Teams Average in the last 6 months
- No absenteeism in the last 6 months
- No disciplinary actions for the last 6 months
- Languages PT C2 + EN C2
Location:
PRT Work From Home - DirectLanguage Requirements:
Time Type:
Full timeSkills Required
- Experience in human resources administration, administration, or client support
- Fluent Portuguese at C2 level
- Fluent English at C2 level
- Proficiency in Microsoft Office, especially Excel
- Excellent customer service skills
- Ability to manage multiple tasks and adapt to a fast-paced environment
- Ability to consistently meet SLAs and targets
- For internal candidates: six months in the company with proven targeted-role experience or nine months in the company
- For internal candidates: KPI performance above team average during the last six months
- For internal candidates: no absenteeism during the last six months
- For internal candidates: no disciplinary actions during the last six months
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
